Junior Service Manager | Launch Your Career in Tech
Description
Location: Newcastle (minimum 3 days onsite or willingness to relocate)
Interested in Technology? Looking for a Career Rather Than Just a Job?
We're looking for ambitious, organised and people-focused individuals to join as Junior Service Managers.
This is an excellent opportunity for someone early in their career who has an interest in technology, business operations, or digital services and wants to develop a long-term career in Service Management.
You don't need previous Service Management experience.
We're looking for people with strong communication skills, a proactive mindset, and a genuine interest in how technology and business services work. We will provide the training and support to help you develop the Service Management skills needed to succeed.
What is Service Management?
Service Managers help ensure that technology and business services run smoothly for users and customers. They coordinate people, processes and communications, helping resolve issues, improve services and keep stakeholders informed.
It's a career that combines:
- People skills
- Problem solving
- Technology
- Stakeholder management
- Business operations
What You'll Be Doing
- Supporting service delivery activities
- Working with technical teams and stakeholders
- Tracking service performance and reporting
- Supporting operational meetings and reviews
- Helping coordinate incidents and service issues
- Identifying opportunities to improve services
- Developing expertise in Service Management and Service Delivery
We'd Love To Hear From You If You:
- Have an interest in technology and digital services
- Enjoy solving problems
- Like working with people
- Are naturally organised
- Can manage multiple priorities
- Communicate confidently
- Want to develop a long-term career in technology or operations
Great Backgrounds Include
- Technology graduates
- Business graduates
- Career changers interested in technology
- Professionals with operations experience
- PMO, project support or operations professionals
- IT support or technical support staff
- Customer-facing professionals with a genuine interest in technology
- Individuals who have completed technology bootcamps or self-learning programmes
What You'll Gain
- Training provided
- Exposure to large-scale technology and business services
- A clear career path into Service Management
- Valuable industry experience
- Ongoing development and mentoring
- Opportunities to grow into more senior Service Management roles
Requirements
Essential Skills & Attributes
- Strong communication and interpersonal skills
- Excellent organisation and attention to detail
- Customer-facing or customer service experience
- Ability to manage multiple tasks and priorities
- Proactive approach to problem solving
- Strong willingness to learn and develop
- Comfortable working with a range of stakeholders
- Ability to work independently and as part of a team
Desirable
- Understanding of Service Management or Service Delivery concepts
- Awareness of ITIL principles
- Experience producing reports or analysing performance data
- Experience supporting operational or business processes
Eligibility Requirements
To be considered, you must:
- Be SC Eligible
- Have a minimum of five years' UK residency
- Have no absences exceeding 30 consecutive days outside the UK during that period
- Be based in Newcastle or within a one-hour commute, or be willing to relocate
- Be willing to work in the office three days per week
Benefits
What We Offer
- Starting salary of £26,700 with pay reviews at 6 and 12 months based on performance.
- Pathway to a potential permanent role with our client after 18 months
- A supportive environment focused on your development.
- Exposure to real projects and programmes.
This role provides a structured pathway into Service Management, offering exposure to service governance, stakeholder management, operational delivery, and continuous improvement activities. Successful candidates will gain valuable experience working within a large-scale client environment and will be supported in developing the skills required to progress into more senior Service Management positions.
Why Join Us?
- Dedicated support: Ongoing mentoring and guidance from experienced professionals
- Upskilling opportunities: Training and development to further strengthen your BA skillset
- Career growth: Work on impactful projects and progress into more senior roles
- Collaborative culture: A team environment that values knowledge sharing and continuous improvement
- Competitive salary and benefits package
Apply Today!
If you’re ready to take the next step in your career and grow with the support of nology and a dedicated team, submit your application now. We look forward to hearing from you!
Skills
As published by workable · 12 questions · 2 written answers
Basics
First name, Last name, Email, Phone, Address, Which of the following best reflects how you would describe your gender identity?, Which age category do you fall into?, How would you describe your marital status?, What is your sexual orientation?, Do you consider yourself to have any disabilities?, What is your religion or belief?, UK - We are interested in gaining a basic understanding about social mobility and socio-economic backgrounds. Please tell us how you would describe your highest level of academic qualification attainment:, UK - What was your parents occupation when you were aged about 14?, UK - What type of educational institution did you attend between the ages of 11 and 16?, UK - If you finished education after 1980, were you eligible for free school meals or other benefits to support those from disadvantaged backgrounds?, UK - Did either of your parents attend university and gain a degree by the time you were 18?, Education, Experience, Resume
Pick from a list (10)
- Do you have a UK passport or a UK birth certificate?
- Ability to work onsite in Newcastle 5 days a week or relocate.
- Do you have a background in computing/coding? i.e accredited courses, previous bootcamps/training.
- Do you have work experience or higher education in a STEM subject/area (Science, Technology, Engineering or Maths)?
- Do you have a background in computing/coding? i.e accredited courses, previous bootcamps/training.
- Do you consider yourself to be neurodivergent?
- Do you consider yourself to have a disability?
- Do you have any unspent convictions that you are required to disclose and that may be identified during a background check?
- Due to tax purposes, you must reside in the UK for your employment with _nology, please tick yes to confirm your understanding of this.
- Due to tax purposes, you must reside in the UK for your employment with _nology, please tick yes to confirm your understanding of this.
Written answers (2)
- If you have proof of right to work in the UK but you are not a citizen, please provide details about the type of visa you have. If you have a UK passport or birth certificate, please type N/A.
- When does your proof of right to work visa expire? If you have a UK passport or birth certificate, please type N/A.