Junior Support Engineer

You will have a key role in our company as you will be in direct relation with our customers helping them to enjoy a perfect ride with Chift. We are looking for someone who is willing to take on responsibilities with a focus on troubleshooting and resolving end-user problems.

At Chift, you work both with the connector team (back-end) and our customer success team.

In your daily work, you will be mostly in contact with our clients’ technical team.

Here is an overview (not exhaustive) of your responsibilities:

• Support of our customers (1st-line) & 2nd line support for end-users

• Handle tickets related to issue with our applications: sync issues, api issues, …

• Troubleshooting

• Improve our processes & procedures related to support

• Documentation of problems & solutions, helping to build the perfect self-service portal for customers

• Support from experienced team members including founders.

• Opportunity to grow with the company and explore other roles.

• Experience in a young, rapidly growing tech startup 🚀 and a great atmosphere 🍻.

• Flexible work schedule and a mix of office/remote work.

• Attractive package (salary, meal vouchers, eco-vouchers, mobility budget, flexible vacation days 🏝, etc.).

• Possibility of accessing equity in the next funding round 🚀.

• A good atmosphere in a startup means: afterworks, teambuildings, and activities to celebrate each important milestone together.

• +2y of engineering or technical support experience

• Developing skills: knowledge of Python and APIs is wanted

  • Comfortable using tooling like Postman to reproduce issues our customers face

  • Bonus: we are working with Pylon internally. If you are already familiar with this tool, it is a huge advantage. If not, that is normal.

• Love working with customers and have good communication skills

• Thirst for knowledge; you love challenges and are eager to learn new things. Moreover, you want to understand the different technologies used to have a good overall view of the solution.

• Startup enthusiast: the environment is more rock and roll than a corporate job. You need to be open-minded, resourceful, curious, and enjoy collaboration. A first startup experience is a plus, but not a must

• Having an ownership and "doer" spirit: the small size of the team will allow you to take the lead on different subjects

• Language: French or Dutch native with a good English proficiency. Speaking Spanish is the cherry on the cake.

1. Meet Alexandre - Founder Associate: culture / motivation fit

2. Meet your manager: Alexis & Robin

3. Take-home assessment

4. Meet our co-founder: Matthieu. And present him the assessment