K&B Sales Designer-Showroom

Kitchen and Bath Sales Designer

Position Summary

The Kitchen and Bath Sales Designer is responsible for generating sales and designing functional, aesthetically appealing kitchen and bath solutions for residential and light commercial customers. This position combines consultative sales, space planning, product selection, and project coordination to deliver an exceptional customer experience from initial inquiry through final installation.

The Kitchen and Bath Sales Designer serves as a trusted advisor to customers by identifying needs, presenting tailored design concepts, recommending products, and closing sales while ensuring projects are completed accurately, on time, and within budget. This role requires a blend of design creativity, sales acumen, technical knowledge, and strong relationship-building skills.

Reporting Relationships

Reports To: Sales Manager / Showroom Manager / General Manager
Direct Reports: None

Essential Duties and Responsibilities

Sales & Business Development

• Greet prospective customers, assess project needs, and provide professional consultation services.
• Generate new business through walk-in traffic, referrals, contractor relationships, networking, and lead follow-up.
• Develop and maintain a strong pipeline of sales opportunities.
• Present product solutions, design concepts, pricing proposals, and project recommendations.
• Prepare and deliver estimates, quotations, and sales contracts.
• Close sales while achieving established revenue, margin, and performance goals.
• Follow up consistently with prospects and existing customers to maximize conversion rates and repeat business.

Design & Space Planning

• Design kitchens, bathrooms, laundry rooms, and related spaces based on customer goals, budget, and style preferences.
• Create layouts, floor plans, elevations, renderings, and material selections using design software.
• Recommend cabinetry, countertops, flooring, fixtures, appliances, lighting, and accessories.
• Ensure designs optimize functionality, storage, traffic flow, and visual appeal.
• Verify field measurements and site conditions for design accuracy.
• Revise designs based on customer feedback and project requirements.

Customer Experience & Project Coordination

• Guide customers through the full project lifecycle from consultation through installation completion.
• Coordinate with vendors, installers, contractors, and internal operations teams.
• Manage project schedules, product orders, delivery timelines, and installation milestones.
• Communicate proactively with customers regarding progress, changes, and expectations.
• Resolve customer concerns promptly and professionally.
• Ensure a high level of customer satisfaction and referral generation.

Product Knowledge & Showroom Excellence

• Maintain expert knowledge of products, pricing, promotions, and industry trends.
• Stay current on kitchen and bath styles, finishes, innovations, and design best practices.
• Maintain attractive showroom displays, sample organization, and merchandising standards.
• Participate in sales meetings, promotions, and training programs.

Administrative Responsibilities

• Maintain accurate CRM, sales pipeline, customer records, and project files.
• Prepare purchase orders, specifications, invoices, and change orders.
• Track project profitability, margin targets, and final invoicing.

Ensure all documentation is complete and accurate.