Key Account Manager, DACH

Location: Germany: living in North Rhine-Westphalia near the Milestone DACH office in Düsseldorf is an advantage, but not a requirement.
Working model: Remote, based in Germany (must)

Make an impact with us

At Milestone Systems, what you do matters. People are at the heart of everything we do, grounded in integrity, collaboration, strong relationships, and a curiosity that drives continuous learning. It is how we work together, learn from one another, embrace new perspectives, and create lasting impact.

About the role

As Key Account Manager (KAM), DACH, you will manage sales, relationships, and projects with Key End User accounts (named accounts) and build the total overall sales and share of wallet (spend) of these specific named accounts and drive new direct end user sales. In this role, you will report to Sales Manager, DACH.

Travel: approximately 75 % of the time.

What you will do

• Decide & manage a sales strategy to Work with specific Key End User accounts to grow Milestone sales within these companies.
• Drive new sales to Milestone through direct end user relationship building.
• Manage need and future developments of these specific accounts.
• Work with the sales team to ensure proper coverage at these accounts.
• Ensure proper support of these accounts.
• Look to work with the Milestone ecosystem to grow overall sales.
• Have an additional focus on retail type customer base.
• Coordinate with sales, pre-sales, community, marketing colleagues to ensure success through team-work

What you bring

We are looking for someone with:

• Minimum of 7 years selling into the National Account community and large End customers; holding a large, up to date, professional network.
• Complete knowledge of the commercial security industry.
• Exceptional presentation skills.
• Proven experience supporting multiple large customers on a national scale.
• Proven experience meeting and exceeding expectations.
• History of travel exceeding 50%.
• Knowledge of Salesforce (or other CRM).
• Fluent in German and English as a must, additional languages would be an advantage.
  

How you will make a difference

• Proactive mindset
• A solid grasp of sales metrics, KPIs, and technical indicators.
• Stakeholder management in complex projects environment.
• Ability to exercise discretion and independent judgement with important matters.
• Ability to present in front of a significant audience & webinars.
  

Meet the team

You will join the DACH Sales team operating in the DACH region, in a fast-paced dynamic environment, as well as communicating, and collaborating with colleagues in the whole Western Europe region.

You will work in a team composed of sales representatives, engineers, technology partner managers, and inside channel managers to meet the DACH Region’s objectives. With an office and Milestone Concept Center in Düsseldorf you will have the highest standards in showcasing Milestone Solutions and the eco system to End User with the support of the engineers.

How we support you

• At Milestone, we want you to have the opportunity to do meaningful work, develop your skills and grow your career.
• Individual development plans aligned with your career goals
• Access to training, learning resources, and certifications
• Flexible working arrangements
• Supportive leadership and regular feedback
• Opportunities for cross-functional and cross-regional collaboration
• Social activities and spaces to connect with colleagues

Ready to make an impact?

If you’re excited about joining Milestone as a Key Account Manager, we’d love to hear from you.

Apply today and submit your CV in English.

About Milestone Systems

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video.