Key Account Manager
Posted
Description
Company Overview
Safetykleen is the leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services to businesses. Our operations encompass 14 countries. Safetykleen employs over 2,000 people across 92 branches and delivers over 1 million services per year. Our headquarters are based in London, and we are backed by Apax Partners, a leading Private Equity firm.
Our UK and Ireland operation has 19 branches, employing circ. 600 passionate and committed
people. We are built on a strong business model, winning culture, and always putting the customer at the heart of everything we do. We have big ambitions with a strong strategy to succeed, all whilst making the planet Safer and Kleener. – Country Specific
Role Overview
Senior salesperson overseeing all growth and customer care matters with our most important
customers. The ideal person will be apt in building strong relationships with existing strategic
customers as well as winning new high enterprise value customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction. The goal is to contribute to sustaining and growing our business to achieve long-term success.
Safetykleen is the leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services to businesses. Our operations encompass 14 countries. Safetykleen employs over 2,000 people across 92 branches and delivers over 1 million services per year. Our headquarters are based in London, and we are backed by Apax Partners, a leading Private Equity firm.
Our UK and Ireland operation has 19 branches, employing circ. 600 passionate and committed
people. We are built on a strong business model, winning culture, and always putting the customer at the heart of everything we do. We have big ambitions with a strong strategy to succeed, all whilst making the planet Safer and Kleener. – Country Specific
Role Overview
Senior salesperson overseeing all growth and customer care matters with our most important
customers. The ideal person will be apt in building strong relationships with existing strategic
customers as well as winning new high enterprise value customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction. The goal is to contribute to sustaining and growing our business to achieve long-term success.
- Drive the entire sales cycle from initial customer engagement to tender and close.
- Establish relationships with new large / PLC prospects and securing sales that achieve
assigned sales quotas and targets. - Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking or social media (LinkedIn).
- Manage a portfolio of customers & provide excellent customer service experience.
- Grow your portfolio by identifying sales opportunities with customers.
- Ensure all customer contract renewals are delivered successfully & any competitor activity is positively challenged.
- Understand your customers’ requirements and propose solutions to match their needs.
- Provide on-going effective account management support, through routine customer care
reviews. - Develop and maintain Strategic Account Plans across account portfolio.
- Develop, manage, and control your sales pipeline so sales targets can be achieved and
exceeded. - Maintain activity reports through the company CRM system. Achieve set monthly activity & KPI targets.
- Manage pricing negotiations across allocated portfolio.
- Develop strong business relationships with customers, branch personnel, support functions
and peers across the business. - Work with colleagues to ensure that customer requirements are met, and any issues are
resolved in a timely fashion. - Conduct customer product demonstrations & training, if requested.
- Manage your geographic area with regard travel planning and meetings; being mindful on
personal & customer health & safety requirements. - Participate in sales and corporate events and campaigns, as necessary.
- Provide feedback to sales management on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation.
- Any other duties reasonably requested as part of the role.
- KPI Measurements
Baseline Competencies
- Achievement / Goal Driven – sets high standards and challenging goals and is determined to exceed them.
- Customer Focused – actively seeks out the best solution for the customer and recognises that our success is driven by our customers’ success.
- Good Communicator & Active Listener – clear and concise communicator and expresses genuine interest in what others are communicating.
- Negotiate & Persuade – the ability to negotiate, persuade and influence others in order for them to support a particular course of action.
- Organised – stay focused on different tasks and uses time & energy effectively and efficiently to achieve the desired outcome.
- Resilience and Tenacity – able to deal effectively with pressure, recover quickly from setbacks, and remain optimistic and self-confident even under adversity.
Personal Characteristics
- High degree of honesty and integrity in all business dealings.
- A high performer, driven by results and places emphasis on results over activity.
- Maintains high standards of performance and can demonstrate thorough understanding of sales practice and principles.
- Proven ability to achieve/exceed sales targets over an extended period.
- Confident, tenacious and overcomes obstacles to achieve results.
- Driven by success and always determined to achieve.
- Self-motivated and self-managing.
- Passionate and committed.
- High energy.
Baseline Experience & Qualifications
- Minimum of 5 years in industry or service setting with experience in managing and growing
- Key Accounts within a sales environment.
- Customer orientated experience with track record of solution selling, negotiating, and closing deals.
- Demonstrates an ability to adapt to change and make decisions quickly.
- Familiarity with field sales management and knowhow in sales analytics and forecasting.
- Proven history presenting to customers and negotiate and influence key decision makers.
- Valid clean driving licence.
- Competitive and uncapped commission structure.
- 25 days holiday plus bank holidays.
- Full technical and sales training.
- Private healthcare scheme from day 1.
- Life Assurance coverage from day 1
- 4% contributory Pension scheme.
- A structured progression path for career acceleration.
- Monday to Friday – no weekends.
- Access to a range of internal and external courses to help develop and progress your career.
- Corporate discount scheme focussed on your health and all-round wellbeing, including
- Virgin Active Gym membership. – Country Specific