L1 Support Engineer

# L1 Support ## Company Overview *Company details are not specified.* ## Job Summary The L1 Support role focuses on the operational monitoring and support of OpenShift Container Platform (OCP). As a Platform Technician, you will be responsible for daily operations, monitoring systems, and providing first-level support to ensure the optimal functioning of clusters and platform components. ## Responsibilities - Perform **24x7 monitoring** of clusters, nodes, pods, and services using oc CLI and the OpenShift Console. - Execute **Standard Operating Procedures (SOPs)** and conduct health checks for clusters and platform components. - Handle **incident alerts**, perform basic triage, and escalate issues to Level 2 support as necessary. - Support basic administrative tasks including **Role-Based Access Control (RBAC)**, project management, and configuring ConfigMaps. - Conduct **scheduled maintenance verifications** and manage backups. - Generate daily and weekly **platform health reports**. ## Qualifications - **Experience**: 1-3 years in a relevant support or operations role. - **Technical Skills**: Proficiency in OpenShift, command line interface tools, and monitoring solutions. - **Soft Skills**: Strong analytical thinking, problem-solving abilities, and good communication skills. - **Educational Qualifications**: Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. ## Preferred Skills - Familiarity with cloud infrastructure and containerization. - Knowledge of Kubernetes and orchestration tools. - Experience with scripting or automation tools. ## Experience - 1-3 years of experience in IT support or operations, specifically focused on monitoring and support. ## Environment *Work setting and location details are not specified.* ## Salary Estimated budget for the role is **5 LPA (Lakhs Per Annum)**. ## Growth Opportunities *Potential career advancement opportunities within the company are not specified.* ## Benefits *Benefits and perks offered by the company are not specified.*