Laser Field Service Engineer

Laser Field Service Engineer (FSE) is the role dedicated to the installation, testing, training and repair of automation machines and systems, at the customer's site. For the role it is required technical education (diploma or degree) in electrotechnical, electronics, mechatronics or automation; willingness to travel; ability to effectively manage the relationship with the customer. Main responsibility Contribute to the maintenance of a high level of quality of the BLM GROUP products installed by the customer Ensure the effectiveness and efficiency of the Service Contribute to improving the quality of the service provided to the customer. Main activities Carrying out post-sales technical assistance activities, dedicating itself to: installations and tests at customers' premises (Italy and abroad); repairs and preventive maintenance; troubleshooting and extra-ordinary maintenance carrying out training activities - on site and at customer sites (Italy and abroad) - on the use and maintenance of BLM Group products (SW and machines) optimal management of spare parts, in order to improve interventions at customer sites, in dialogue with the headquarters maintenance of a high level of efficiency of the BLM Group products installed by the Customer monitoring of the effectiveness and efficiency levels of the Service with a view to continuous improvement of the Service provided to the customer. Note : in relation to the above, it is important to underline that in every job description the information provided is necessarily concise, focused on the main objectives set by the position; in the normal course of work, it is necessary to provide for integration with tasks, activities and responsibilities that have logical relevance and correlation with the description and information expressed.