Lead Business Operations Specialist

Project Summary: This initiative centers on thorough account administration and contract oversight to maintain strong governance, regulatory compliance, and financial control across the business unit. It enables informed decision-making by delivering in-depth reporting, margin management, and streamlined contract processes to maximize account effectiveness.

What Candidate Is Needed:

• Proficient in managing commercial models including staff augmentation, fixed price, and managed capacity frameworks
• Skilled in contract preparation, review workflows, and administrative support
• Advanced data analysis and reporting capabilities to support strategic account management decisions
• Strong communication and diplomacy skills to engage with internal and external stakeholders
• Excellent organizational skills with the ability to prioritize and multitask under pressure
• Collaborative team player with a proactive approach, high attention to detail, and stress resilience

Responsibilities

• Provide administrative support for the account by scheduling necessary meetings, drafting meeting minutes, and leading meeting agendas
• Oversee contract preparation and review processes, forwarding contracts to legal, finance, and delivery teams while tracking status to ensure deadlines are met
• Build and uphold compliance standards across business unit accounts
• Model and evaluate PnL components tied to contract pricing and rate calculations
• Assist governance reviews by compiling materials, assessing service levels, SLAs, KPIs, and evaluating risk exposure
• Design, implement, and maintain reports needed by Client partners and Delivery managers to enable informed decisions, ensuring data accuracy and relevance
• Track account margin forecasts, examine factors influencing margin, and comprehend all margin-related impacts
• Carry out ad-hoc operational requests from Client partners, Project and Delivery managers, and clients
• Work collaboratively within a team and coordinate with third-party vendors as needed

Requirements

• 4+ years of experience in Operations, Finance, or Analytics, ideally within an international setting
• Solid foundation in financial modeling and data analysis
• Analytical thinker with strong problem-solving abilities
• Excellent communication and stakeholder management skills, capable of engaging effectively with senior leadership
• English proficiency at B2+ level (written and spoken)
• Advanced Excel capabilities
• AI proficiency with hands-on experience

Benefits

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children