Licensed Practical Nurse

Job Summary

The LPN will function as part of a larger Primary Care Practice Team. This position requires dependability and organization to effectively assist patients and team members in a fast-paced medical office, managing a high volume of patient calls, communicating test results, and providing clinical support to the physician and clinical staff as needed.

Job Responsibilities

• Answer and manage incoming patient triage phone calls in a timely and professional manner.
• Assess patient concerns, document symptoms, and prioritize calls according to urgency and established clinical protocols.
• Communicate laboratory results, diagnostic test results, and provider recommendations to patients.
• Relay patient concerns to the physician or appropriate clinical staff for further evaluation.
• Document all patient interactions accurately in the EMR.
• Assist with patient care and clinical duties when needed, including rooming patients, obtaining vital signs, and supporting office procedures within the LPN scope of practice.
• Coordinate patient follow-ups, medication-related messages, and referrals as directed.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Collaborate with physicians, medical assistants, nurses, and front-office staff to ensure efficient daily operations.

Education Requirements

• Minimum: Graduate of accredited School of Practical Nursing

Experience Requirements

• Minimum: No experience required
• Preferred: Clinical office experience, strong telephone communication and patient service skills

License/Certification Requirements

Minimum:

• Practical Nursing license eligible to practice in the state of Indiana
• Basic Life Support (American Heart Association)