Maintenance Supervisor at Lake St. James Apartments
This position is no longer accepting applications (closed Oct 30, 2026).
Description
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them.
About the Role
The Maintenance Supervisor is responsible for leading the maintenance operations of the community, ensuring the property is well-maintained, safe, and operating efficiently. This role oversees the maintenance team, manages vendor relationships, and ensures timely completion of maintenance requests and preventative maintenance programs.
This position is ideal for a hands-on leader who combines strong technical expertise with team leadership, operational oversight, and a commitment to delivering an exceptional resident experience.
Key Responsibilities
Maintenance Operations & Property Oversight
- Oversee all maintenance operations, including maintenance requests, make-ready processes, and preventative maintenance programs
- Ensure the overall condition, safety, and appearance of the community meets Cottonwood standards
- Schedule, prioritize, and assign work orders to ensure timely and efficient completion
- Perform and support maintenance tasks as needed across HVAC, plumbing, electrical, and general repairs
- Conduct regular inspections of the property to identify maintenance needs and potential risks
- Ensure all work orders are completed accurately and closed out in a timely manner
Vendor & Inventory Management
- Source, schedule, and supervise vendors to ensure quality work and adherence to scope and timelines
- Manage inventory, ordering, and delivery of maintenance supplies and equipment within budget
- Evaluate products and materials to improve efficiency, cost-effectiveness, and property performance
- Maintain accurate records for materials, equipment, and vendor services
Team Leadership & Development
- Lead, train, and develop the maintenance team, including Maintenance Technicians at all levels
- Plan, assign, and direct daily work while setting clear expectations for performance and quality
- Conduct hiring, onboarding, training, and performance management for maintenance team members
- Provide coaching, feedback, and development opportunities to support team growth
- Foster a culture of accountability, safety, and teamwork
Financial & Administrative Management
- Manage maintenance-related expenses in alignment with the property budget
- Support purchase order processes, vendor contracts, and cost tracking
- Complete required reports, inspections, and documentation accurately and on time
- Maintain SDS logs and ensure proper documentation of safety materials
Customer Service & Resident Experience
- Ensure prompt and professional response to resident maintenance requests
- Address and resolve maintenance-related concerns with a customer-first approach
- Maintain strong communication with residents, office staff, and vendors
- Support resident satisfaction and retention through quality service delivery
Safety & Compliance
- Enforce all company safety policies and procedures, including OSHA standards
- Train team members on safety protocols and ensure consistent compliance
- Maintain awareness of regulatory requirements and ensure adherence to local, state, and federal laws
- Identify and address safety hazards proactively
What You Bring
- High school diploma or GED required
- Valid driver’s license and reliable transportation required
- 2+ years of experience in multifamily property maintenance
- 2+ years of experience leading or supervising maintenance teams
- EPA Certification (Type II or Universal) required
- Certified Pool Operator (CPO) certification preferred
- CAMT certification preferred
- Proficiency in Microsoft Office required
- Experience with Entrata preferred
- Strong technical knowledge of HVAC, plumbing, electrical, and general maintenance systems
- Experience with inventory management, vendor coordination, and budgeting
- Strong leadership, communication, and organizational skills
- Ability to multitask and perform effectively in a fast-paced environment
- Professional attitude with a strong customer service mindset
- Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures
- Ability to communicate effectively with residents, vendors, and team members
- Availability to work standard community hours, including evenings and weekends
- Availability to participate in an on-call rotation
Physical Requirements
- Regularly required to stand
- Ability to climb stairs, walk, and balance is frequently needed
- Sit, stoop, kneel, crouch, or crawl is frequently needed
- Push or pull to move equipment, appliances, open and close doors, etc.
- Climb ladders to perform routine maintenance/repairs
- Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed
- Ability to taste or smell is frequently needed
- Reaching above the shoulders frequently needed
- Finger dexterity to operate tools frequently needed
- Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons
- Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus
- Constant need for talking and hearing to communicate with residents and associates
Why Cottonwood Residential?
We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Skills
As published by greenhouse · 15 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Location
Short answers (2)
- If you are EPA 608 certified, please provide your certificate number. optional
- If you are CPO certified, please provide your certificate number. optional
Pick from a list (13)
- This position normally follows a Monday–Friday schedule. During assigned on-call weeks, you will be required to work the weekend shift and respond to emergency maintenance calls. Two alternate weekdays off will be provided during your on-call week. Can you meet these schedule requirements?
- How many years of direct Maintenance Supervisor experience do you have managing multifamily apartment communities?
- Are you Type II or Universal EPA 608 certified?
- Are you CPO certified?
- What are your base hourly rate requirements?
- Do you have a valid Driver's License?
- Are you eligible to work in the United States of America?
- Are you 18 years of age or older?
- Are you able to meet the physical requirements of the position, with or without accommodation?
- I understand that the organization will rely, in part, on the information I provide in this Employment Application in considering whether to hire me. I understand that it is important that I provide complete and accurate information and certify that I have done so. If the organization discovers at any time that I failed to completely and honestly provide any information requested of me in this Employment Application or during the interview process, I understand that my application will no longer be considered or, if I am working for the organization, that I will be subject to disciplinary action, up to and including termination of employment.
- The organization is committed to compliance with the provisions of this nation’s immigration laws regarding verification of employment eligibility. Any offer of employment will be contingent upon your ability to provide legally sufficient documentation showing your eligibility to be employed by this organization. Applicants or employees that present fraudulent documents for employment verification purposes will be terminated.
- I acknowledge that Cottonwood Residential may contact me regarding my application and employment opportunities by phone, text message, email, voicemail, or other communication methods. I understand that these communications may be conducted by Cottonwood Residential personnel, AI-powered technology, or automated systems on behalf of Cottonwood Residential. By submitting my application, I consent to these communications in accordance with applicable law.
- I understand that Cottonwood Residential may use AI-powered technology to communicate with applicants, schedule interviews, conduct preliminary interviews, and assist in evaluating application materials and interview responses. I acknowledge that AI-assisted interviews may be recorded, transcribed, summarized, and analyzed as part of the hiring process, and that all employment decisions are solely made by Cottonwood Residential. By submitting my application, I consent to the use of these AI-assisted recruiting tools as described above.