Manager Clinical Services

Position Overview

The Manager Clinical Services at United Health Services (UHS) Home Care leads nursing and therapy services that help patients receive safe, effective, and coordinated care in the home setting. This role strengthens clinical quality, patient outcomes, and the overall care experience through staff leadership, operational oversight, performance monitoring, and regulatory compliance. By supporting clinical teams, fostering accountability, and partnering with leadership to address care delivery needs, the Manager Clinical Services drives excellence in both patient care and departmental performance.

Primary Department, Division, or Unit:

Skilled Nursing, UHS Home Care

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$43.50 - $68.40 per hour, depending on experience

-----

Job Responsibilities

Essential Functions:

• Lead the delivery of nursing and therapy services to ensure safe, effective, and patient‑centered care

• Oversee coordination of patient care to promote positive clinical outcomes and patient experience

• Supervise, orient, and evaluate professional staff to support high‑quality, cost‑effective service delivery

• Monitor clinical documentation, productivity, and performance metrics to support departmental goals and standards

• Partner with clinical leadership to address clinical issues and support frontline staff as needed

• Conduct regular travel as required to fulfill job responsibilities, including driving as an essential function of the role

Scope and Impact:

• Contribute directly to patient outcomes and departmental performance through effective clinical and staff management

• Exercise professional judgment in staffing, care coordination, and operational decisions within established guidelines

• Support recruitment, hiring, and separation processes to maintain a qualified and effective workforce

• Provide data, reports, and recommendations to senior clinical leadership to inform program and policy decisions

• Assumes supervisory on-call responsibilities and acts as a resource person to field staff

Compliance and Professional:

• Maintain a valid driver license and, when operating a personal vehicle for business purposes, current vehicle registration and automobile insurance

• Ensure staff compliance with regulatory requirements, clinical standards, and mandatory education and in‑service training

• Adhere to HIPAA and organizational confidentiality requirements for patient, employee, and electronic information

• Participate in quality improvement activities and support the organization’s corporate compliance program

• Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations

• As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks

Additional Expectations:

• Pursue ongoing educational advancement and professional nursing certification opportunities to support evidence-based practice, enhance clinical expertise, promote patient safety, and improve patient outcomes

• Collaborate with patients, colleagues, physicians, and community partners using a customer‑focused approach

• Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions

• Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations

• Perform additional responsibilities as required to meet department and organizational needs

Position Qualifications

Required:

• Bachelor’s Degree in Nursing (BSN)

• NYSED-OP Registered Professional Nursing (RN) License

• Driver License

• At least 3 years of healthcare experience working in the healthcare industry in any job function

Preferred:

• Up to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function

-----

Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

-----

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.