Manager, Commercial Technology & Digital Solutions
Description
Arrowhead Pharmaceuticals, Inc. (Nasdaq ARWR) is a commercial stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead’s RNAi-based therapeutics leverage this natural pathway of gene silencing.
Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.
Arrowhead’s corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need.
The Position
The Manager, Commercial Technology, is a hands-on role responsible for the daily operation of commercial platforms, reporting, marketing technology, and brand websites. The Manager also serves as the liaison between business stakeholders and the Enterprise Data Management team to implement, manage, and enhance commercial analytics capabilities using Databricks and Genie. This includes translating business needs into requirements, preparing and validating commercial data, supporting Power BI reporting, and enabling self-service analytics.
The role provides technology support as the company expands into ex-U.S. regions. This includes preparing platforms, data flows, websites, reporting, and support processes for new markets while working with regional teams to address local requirements. The Manager will bring selected vendor-managed work in-house through practical knowledge transfer and phased handovers.
This role is based in Pasadena, California, with an expectation to be in office 5 days a week.
Responsibilities
- Build, update, and troubleshoot Power BI dashboards and reports for commercial teams and leadership.
- Use Databricks SQL and notebooks to query, transform, and validate commercial data and maintain reporting tables and views in coordination with Enterprise Data Management.
- Monitor scheduled data workflows, investigate refresh failures and data discrepancies, and coordinate fixes with Enterprise Data Management, data engineering teams, and vendors.
- Support connections between Databricks and Power BI, including data availability, refresh schedules, access, and troubleshooting.
- Partner with Enterprise Data Management to configure and maintain Databricks Genie for commercial use cases, including selecting datasets, documenting business terminology and metric definitions, and providing instructions and example SQL queries.
- Coordinate business testing of Databricks-enabled reporting and Genie capabilities, validate results against approved definitions and reports, document defects, and follow through on resolution.
- Test Genie responses, investigate incorrect results, and refine instructions and configurations with Enterprise Data Management based on business user feedback.
- Validate reporting data against source systems and resolve recurring data quality issues with business and technical owners.
- Maintain report definitions, data mappings, refresh schedules, access requirements, and documentation in alignment with enterprise data standards.
- Develop reporting for new products and ex-U.S. regions, accounting for local data sources, market definitions, and regional reporting needs.
- Train business users on Power BI and Genie, including how to interpret results, report discrepancies, and provide feedback to improve adoption and usability.
Vendor Oversight and In-House Transition
- Run vendor status meetings, review backlogs and release calendars, verify completed work, and track service levels and issues.
- Maintain an inventory of vendors, contracts, platforms, integrations, accounts, licenses, and vendor responsibilities.
- Obtain and document company access to administrative accounts, domains, hosting, CMS tools, analytics properties, tag managers, code repositories, and data.
- Work alongside vendors to learn recurring tasks, create runbooks, and confirm internal readiness before each handover.
- Take over agreed activities in phases, monitor service quality, and escalate gaps promptly.
- Coordinate handovers involving commercial data and analytics with Enterprise Data Management to confirm ownership, support responsibilities, and escalation procedures.
Project and Business Support
- Maintain project plans, action logs, testing schedules, and communications for enhancements, website releases, campaigns, and integrations.
- Coordinate user acceptance testing, document defects, follow through on fixes, and communicate release impacts.
- Support technology readiness for product launches and growth in the U.S. and ex-U.S. regions.
- Partner with the Executive Director of AI & Enterprise Data Management on practical automation and AI pilots, including identifying business use cases, documenting workflows, coordinating testing, and supporting user adoption.
- Train business users and internal team members on platforms, reports, and operating procedures.
Other Responsibilities
- Provide backup administration for Veeva Commercial CRM, PromoMats, and MedComms, including access requests, basic configuration, testing, releases, and issue triage.
- Provide backup support for the ZS ZAIDYN platform and commercial data management as needed.
- Maintain configuration records, release notes, runbooks, and support documentation.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Life Sciences, Engineering, Business, or a related field.
- 5+ years of experience supporting commercial technology, analytics, marketing operations, or business systems in biotechnology, pharmaceuticals, or life sciences.
- Hands-on experience administering platforms, investigating data or integration issues, coordinating releases, and supporting users.
- Experience serving as a liaison between business stakeholders and enterprise data management, data engineering, or IT teams, including gathering requirements, coordinating priorities, validating deliverables, and supporting adoption.
- Hands-on experience with Databricks, including SQL queries, notebooks, reporting tables and views, and troubleshooting data workflows.
- Experience developing and supporting Power BI dashboards and reports, including data validation, refresh management, and issue resolution.
- Experience translating business questions into data requirements, metric definitions, reporting specifications, and test scenarios.
- Experience with CMS, website releases, web analytics, or marketing technology platforms.
- Experience managing vendors and tracking deliverables, service levels, and costs.
- Familiarity with pharmaceutical promotional review processes and digital content controls.
- Strong documentation, project coordination, and communication skills, including the ability to explain business requirements and technical issues to different audiences.
Preferred
- Experience configuring and supporting Databricks Genie in partnership with enterprise data teams, including dataset selection, business instructions, example queries, response validation, and user adoption.
- Familiarity with Databricks Unity Catalog, including data permissions, metadata, and lineage.
- Working knowledge of Python or a similar language for data preparation, validation, and automation.
- Experience supporting regional or international commercial technology launches.
- Experience taking over operational work from an agency or technology vendor.
- Working knowledge of APIs, HTML/CSS, web tagging, accessibility testing, and automation.
- Experience supporting the Salesforce platform for commercial capabilities.
Arrowhead provides competitive salaries and an excellent benefit package.
Candidates must have current, valid authorization to work in the country where this role is located.
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