MANAGER, CUSTOMER ACCOUNT

Position Functions · Full ownership and discretion on accepting and declining loads through tender acceptance to maximize revenue · Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes · Implements cross functional action plans provided to customers and/or internal stakeholders · Continuously monitor all available communication exchanges of receiving freight load orders to accept available loads · Train and develop Account Representatives · Lead and facilitate customer calls and meetings and act as the face of U. S. Xpress · Act as a liaison and voice of customer needs in alignment with strategic plan to all relevant internal departments to ensure customer satisfaction and problem resolution · Own customer scorecards to maintain and manage compliance · Consistently and continually solicit committed and non-committed freight orders from a designated and assigned customer base · Keep customers informed of the status of pickups and deliveries, including in some cases updating the customer web sites or EDI exchanges · Contact capacity buyers, fleets, or load planning to seek alternate truck assignment for the load or other solution to prevent service failure to customer · May enter pick-up and delivery information specified by the customer · Utilize booking tools to obtain data regarding booking averages and market trends · Book and manage loads through internal and external systems with the best rate while maximizing safe utilization by strategic appointment setting · Monitor trailer pools to ensure maximum utilization for U.S. Xpress trailers · Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce · Attend all in-person meetings and trainings on recent developments, goals, and objectives and participate in such discussions by offering input and advice · Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication and expectations · Maintains a professional appearance and demeanor appropriate for a customer-facing role. · Occasional travel within the Chattanooga metropolitan area and to other company facilities may be required based on business needs. · Additional responsibilities/duties may be assigned as needed