Manager, Digital Product Management (DLS)

About this role

Carrier is transforming HVAC through connected systems, AI, and intelligent energy optimization. We are seeking a high-caliber Product Manager to lead digital solutions for our Ductless portfolio. This role combines hands-on execution with meaningful ownership of product direction. You will own the product backlog and roadmap execution — while actively contributing to product strategy, differentiation, and long-term vision.

Key Responsibilities

What You Will Own

• End-to-end product backlog and delivery execution
• Multi-quarter roadmap for Ductless digital solutions
• Feature prioritization grounded in customer insight and business impact
• Measurable outcomes: adoption, connected penetration, reliability, and operational efficiency

What You Will Do

Roadmap & Execution Leadership

• Translate product strategy into well-defined roadmaps and actionable backlogs
• Write clear user stories and acceptance criteria
• Partner closely with engineering and design to deliver high-quality releases
• Balance innovation with reliability and product quality

Strategic Contribution

• Contribute to 2–3-year digital vision for Ductless systems
• Identify differentiation opportunities across connectivity, AI, and ecosystem integration
• Use customer research, field insights, and data to inform roadmap direction
• Influence hardware and platform decisions to support digital differentiation

Business & Outcome Accountability

• Define and track KPIs tied to adoption, engagement, quality, and commercial performance
• Build business cases for major initiatives
• Partner with Finance and Commercial teams to ensure initiatives drive measurable impact

Technical & Ecosystem Alignment

• Engage in architecture discussions across firmware, IoT connectivity, APIs, and cloud platforms
• Ensure seamless integration with Carrier’s Smart Home App and broader digital ecosystem
• Advocate for scalable, reusable platform capabilities

Cross-Functional Leadership

• Aligning hardware, firmware, mobile, cloud, marketing, and sales teams around shared priorities
• Drive launch readiness and post-launch adoption
• Operate with autonomy while maintaining strong stakeholder alignment

Required Qualifications:

• Bachelor’s degree
• 5 + years of product management experience in digital or connected products
• 1 + years of experience in IoT, connected devices, or cloud platforms

Preferred Qualifications:

• Demonstrated ownership of backlog and roadmap execution
• Experience contributing to product strategy and long-term planning
• Strong technical fluency in IoT, APIs, cloud platforms, and mobile ecosystems
• Ability to influence cross-functional stakeholders without direct authority
• Strong analytical and business acumen
• HVAC, ductless, or connected home experience preferred.