MANAGER ON DUTY

BENEFITS THAT BENEFIT YOU

• FREE YMCA Family Gym Membership and Program Discounts
• Education Assistance Program Up To $1,500 per year
• YMCA Retirement Fund
• Paid Sick Leave
• Flexible Schedule

What does a Manager on Duty do?

• Acts as the primary responder for member’s issues and concerns
• Supports program staff immediate needs to maintain member service (i.e. pulling rosters, getting equipment)
• Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments
• Engage members and manage and monitor recruitment and retention tracking and reporting
• Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc
• Generate new prospective members through collaboration with Program Coordinator/Director
• Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner
• Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments
• Ensure knowledge of YMCA programs and assist with program enrollment
• Follow check-in and service procedures
• Follow cash management and receipting procedures
• Handle telephone reception
• Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean
• Stock work areas with forms and stationary supplies
• Provides exceptional customer service and fosters connections with members
• Participating and satisfactory completion of in-service trainings

Our Commitment to Belonging

At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.

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