Manager, Quality Assurance

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Manages the execution of Quality Assurance operational plans. May lead a team of primarily intermediate to experienced Quality Assurance professionals or a team responsible for Quality Assurance for a smaller organization. Sets objectives and guides team on the achievement of short-term Quality Assurance goals. Manages the implementation of Quality Assurance plans and procedures.

Key Responsibilities

• Work with Product Manager and Technical Writing Team to keep service literature up to date and review and support new manuals as required for new products.
• Create Service Bulletins (warranty related as well as informative standard works) for the field service organization to help reduce field issues.
• Customer support (internal and external through Customer Gateway).
• Based on warranty data or customer feedback resolve 19/23 series projects using appropriate standardized problem resolution methods (Carrier Way, Lean, Six-Sigma, Red-X) to improve product and profitability.
• Identify opportunities to mistake proof designs to reduce ppm and warranty spend.
• Ensure “quality” is built into new designs by working with the engineering teams. Participate on DFMEA and PFMEA as required.
• Provide technical support for Territory Service Managers and Service Engineers.
• Work with suppliers to resolve quality issues.
• Travel to National Service Manager’s Meeting and participate in presenting technical information to customers.

Basic Qualifications

• Bachelor’s Degree
• 5+ years of experience with centrifugal and screw chillers systems

Preferred Qualifications

• In depth experience with centrifugal and screw chillers systems: Carrier product preferred.
• Project Management, Continuous Improvement, Operational Excellence or Operations within a manufacturing facility, with a proven history of influencing others in a cross-functional matrix environment.
• Solid positive attitude and effective communicating skills with a proven ability to forge solid business, inclusive and diverse relationships.
• Experience with quality core processes, systems, continuous improvement, and lean manufacturing tools.
• Robust skills on data manipulation, interpretation and analysis.
• Strong computer skills including Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Project).
• Familiar with GD&T methodology and electrical diagrams
• Experience with 8D problem solving techniques
• Experience with ASME pressure vessel codes
• Experience with reading electrical/electronic diagrams
• Experience with software trouble shooting

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