Medical Assistant

Position Summary:

Under the supervision of a nurse (LPN, RN), APRN or MD, the Medical Assistant performs delegated functions as a member of the patient care team to provide a variety of multi-skilled services. These activities contribute to meeting the health care, safety and comfort needs of patients, and are performed in accordance with all existing regulatory, state and company standards, policies and procedures. (Duties of the Medical Assistant can vary at each clinical area.)

This is a full-time position based in Hartford, CT.

Essential Position Duties:

1. Provide smooth and timely flow of patients in accordance with the COHC patient flow guidelines. Responds to high volumes of patients in a safe an efficient manner.
2. Provides safe and appropriate basic patient care and administrative duties as needed and in scope of practice, delegated by a RN, LPN, and/or Medical Provider (MD, PA, APRN) in order to assist patients in achieving established outcomes by. This list may include the following: collecting data points (e.g. vital signs, EKG’s, blood glucose monitoring, etc.) to provide the RN, LPN, or Provider with information utilized in assessment.
3. Performs direct patient data collection; reports changes in patient condition to RN, LPN, or Medical Provider and assists in reinforcing patient education.
4. Performs basic therapeutic measures within the scope of the medical assistant certificate under the direction of an RN, LPN or provider to assist in achieving established patient care outcomes.
5. Maintains a safe, clean and orderly environment for patients and visitors by performing the selected duties as assigned.
6. Models quality patient / customer services by: demonstrating a willingness to serve all customers at all times; maintain an awareness of patient needs and utilize the initiative to respond to those needs within skill level; utilizes tact, discretion, and compassion in dealing with other members of the team to ensure quality patient care.
7. Demonstrates willingness for self-improvement by collaborating with leadership to identify learning needs (reflective of the organization and of the individual) and seek instruction from appropriate resources.
8. Annual competencies will be completed on a n annual basis.
9. Contributes to improvement by participating in meetings, training, in-service education, and performance improvement activities as directed. Ensures cost-effective utilization of resources within
   
10. own control.
11. Prepare patients for examination and assist clinical provider upon request.
12. Book patients for additional appointments as required.
13. Complete timely documentation in the medical record.
14. Ability to recognize emergent situation and react swiftly in emergency situations.
15. Assist the providers as required in ensuring all patient information on electronic encounter documentation is complete and accurate. Knowledge of the basic concepts of customer service technique related to age-specific population.
16. Comply with all Federal, state, local, Joint Commission Occupational Safety and Health Administration (OSHA), DPH, Subcontractor safety and operational regulations, directives and standards.
17. Maintain confidentiality of all information and supporting patients' privacy, rights, and safety.
18. Ability to work in the medical assistant role in multiple departments within Charter Oak Health Center after cross training competed.
19. Performs miscellaneous duties as required by management.
20. Must maintain appropriate attendance.

Compliance Responsibilities:

• Assists with ensuring quality and regulatory compliance within the nursing department and organizationally as appropriate.
• Complies with applicable legal requirements, standards, policies and procedures including but not limited those within the Compliance Process, Code of Conduct and HIPAA and the Joint Commission.
• Participates in required orientation and training programs, as required.
• Reports concerns and suspected incidences of non-compliance in accordance with COHC Compliance reporting rocess.
• Cooperates with monitoring and audit functions and investigations.
• Participates, as requested, in process improvement responsibilities.