Medical Assistant

JOB TITLE: Medical Assistant

LOCATION: Phoenix Rising 624 Market Ave North, Canton, OH

WAGE: Negotiable

HOURS: Forty hours per week with possible emergency situations

A medical assistant in an outpatient behavioral health agency supports psychiatrists, nurse practitioners, and clinical staff by managing patient intake, coordinating psychiatric care, and handling clinic administration to ensure safe, trauma-informed patient flow.

Clinical Responsibilities

• Patient Intake & Vitals: Measure and record weight, blood pressure, pulse, and general wellness indicators.

• Screenings & History: Administer and document standard mental health rating scales and gather updated medication lists.

• Medication & Treatment Support: Manage psychiatric medication samples, administer injections if certified, and monitor patients during specialized treatments like Spravato (esketamine) sessions.

• Laboratory & Testing Coordination: Submit lab orders, track results, and coordinate pharmacogenetic testing

Administrative & Care Coordination

• Prior Authorizations: Process insurance prior to authorizations for psychiatric medications.

• Referral Management: Coordinate care plans and outside referrals with primary care providers, therapists, and intensive outpatient programs (IOP).

• Records & Reporting: Maintain accurate charts in the Electronic Medical Record (EMR) and run state database checks (like OARRS) when requested by providers. Patient Communication: Handle phone triage, manage portal messages, and follow up on missed appointments to support care continuity.

• Qualifications & Skills

• Education & Certification: High school diploma required; completion of an accredited Medical Assistant program with CMA, RMA, or CCMA certification preferred.

• Core Competencies: Strong knowledge of medical terminology, HIPAA compliance, and basic pharmacology.

• Soft Skills: High empathy, de-escalation awareness, patience, and clear communication when interacting with vulnerable populations.