Medical Support Assistant (Office Administration)

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Specialized Experience: One year of specialized experience which includes: Receiving patients or visitors in a medical, professional, or office setting to verify appointment information or address routine administrative inquiries; Experience using automated scheduling systems or electronic record databases; and/or Maintaining, filing, and updating records and documentation to ensure information accuracy, proper record identification, and/or regulatory compliance. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Performs receptionist/clerical duties. Enters, retrieves, and manipulates data across medical systems (e.g., CHCS, ADS, AHLTA). Manages, schedules, and coordinates patient appointments.,Serves as initial contact for patients. Manages secure messaging, relays messages, determines visit nature, verifies eligibility, provides policy details, and communicates appointment delays.,Maintains electronic and paper patient records per regulations. Files medical documents, ensures completed forms prior to visits, and performs Quality Assurance on record completeness.,Handles outpatient in-processing and transition. Reconciles end-of-day reports; types routine correspondence, progress reports, medical statements, memos, and statistical reports.,Responds to emergency calls and alerts medical personnel. Follows clinic communication protocols for operating emergency lines, public announcements, and alarms to ensure safety.