Member Learning and Engagement Manager

The Member Learning and Engagement team provides support to Members of the Senedd (Members), and their support staff across Wales, by delivering a varied programme of training and development activities.

The team is also responsible for engagement with Members and their support staff regarding Senedd Commission services and initiatives to support them in fulfilling their roles.

Under the leadership of the Head of Member Liaison and the Senior Training and Engagement Manager, you will manage a small team.

You will play a leading role in identifying the ongoing training needs of Members and their support staff, at an individual, team and organisational level.

Using your knowledge of learning theory and skills in planning, development and delivery of training, you will deliver training and arrange for it to be delivered by others. Such training should aim to meet the statutory requirements and development needs of Members and their staff, in line with the principles and priorities agreed by the Commission.

You will adopt a strategic and collaborative approach to working with Members, support staff and key stakeholders across the Senedd Commission. You will develop effective working relationships with the political party groups to gain buy-in and ensure training solutions are both relevant and add value. Working collaboratively with colleagues across the organisation, you will be expected to deliver high levels of customer services, have strong organisational skills and be able to demonstrate an ability to manage multiple tasks in an energetic and flexible way.

You will be passionate about supporting Members and their staff to learn and grow. You will be future-focused and show curiosity in developing new ideas. You will be driven and motivate the team to deliver an excellent service and training programme.

You will need to identify and, where possible, resolve issues by identifying training solutions. However, being astute and able to recognise problems and escalate as appropriate is also a key attribute.

You will need to be able to demonstrate a positive and flexible attitude to your work – adapting your skills and the service to the Members we serve. You will need to be professional and articulate in presentation and must have excellent verbal and written and communication skills.

Key tasks:

• To identify, design and deliver innovative training solutions in line with the priorities of the Commission in consultation with significant stakeholders and with the direction of the team leader.
• To design and deliver innovative engagement programmes to encourage and enhance Member and Member support staff experience of Commission services, including training.
• Consultation and engagement with Members, party groups and Member support staff.
• Management of and partnership working with external training providers to design, develop and deliver effective training courses. Evaluation of new and existing training providers to develop and maintain a pool of proven training partners.
• Day to day line management.
• Management of the training work programme including prioritisation of work streams, projects and tasks to ensure effective service delivery to Members and support staff.
• Day to day management of the allocated budget to ensure appropriate prioritisation and good value for money.
• Oversight and management of learning management systems.
• Measuring, evaluating and assessing the impact of learning provision.
• Contributing your expertise to shape procurement frameworks.
• Liaison with counterparts in other legislatures to develop common work streams and share best practice.
• Engage and communicate effectively with Members and their staff.

Job Specific criteria:

Interpersonal skills:

You will be professional and articulate in presentation and have excellent verbal and written communication skills. You will be able to gain the trust and confidence of stakeholders including our key customers, senior colleagues and training providers, and provide a trusted service within a sensitive and confidential environment .

Knowledge and experience:

Learning and development experience including identification of learning needs, training design and development, evaluation and development of learning materials, including a blended approach to learning.

Facilitation and training delivery:

Experience in facilitating and coaching with the ability to adapt and be flexible in your approach to deliver individual or group goals.

Forward planning and project management:

Have the ability to plan the team’s programme of work according to significant events, milestones or business need, and have the ability to reprioritise workstreams according to changing demands.

Judgement and political sensitivity:

Have the ability to understand and respond to different perspectives and situations appropriately, with an awareness of the implications of working in a dynamic and complex, high profile, politically sensitive environment.

Welsh language criteria:
The language skills for this post have been assessed as follows:

• Listening: Understand discussions and instructions even on unfamiliar topics. (Level 4)
• Speaking: Able to speak and engage in discussion at length, confidently and without prompting. (Level 4)
• Reading: Understand correspondence, newspaper articles and reports aimed at fluent Welsh speakers. (Level 4)
• Writing: Able to write different types of texts in styles that are appropriate to the reader in mind. (Level 4)

These skills will be assessed as part of the selection process. For further information on the Welsh language levels, please visit our website.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Job contact :

• Name : Recruitment Team
• Email : [email protected]
• Telephone : 03002007588

Recruitment team

• Email : [email protected]

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