Member Services Supervisor - Full Time

Monday - Thursday: 10:30am - 7pm & Fridays: 7am - 3:30pm

Do you love connecting with people and sharing your passion with others?
We are looking for a Member Services Supervisor to join our team at the Y! We spend our days positively impacting the community around us. We help members reach their potential, enact goals, and we change lives in our Y community.

Some rewards for joining our team:

Free YMCA membership - access to all branches!

Flexible work schedule

Sweet discounts on child care and summer camp programs

Medical, Dental, Vision, Disability, and Life Insurances

Generous Paid Time Off + 7 paid holidays throughout the year

Planning for your future? Ask us how we do it at the Y- it's awesome!
Supplemental insurance benefits

What is needed for this job as our Member Services Supervisor:

College degree in related field with 1+ years of related experience supervising and in a sales environment
Excellent written and oral communication, organizational, record keeping, and computer skills as well as the ability to build effective work teams
Ability to work well with volunteers, employees, board members and members required
Ability to operate all office equipment
Exhibit strong leadership skills; possess a passion for member service, building and maintaining a culture of member service excellence

The responsibilities we will trust you with as our Member Services Supervisor:

Assist with recruit, hiring, training, scheduling and evaluation of staff
Build a committed staff team that reflects the mission and values of the YMCA
Assist with conduct staff trainings and orientations
Contribute to continuous improvement of service through staff recognition, satisfaction and retention programs

Ensure compliance with policies and procedures
Assist with creating member-centered work culture
Ensure that procedures, tours, communications, services consider member needs
Assist with new member’s orientations, shepherd’s program, member appreciation days, birthday recognitions, contacting new members and members with long absences from the branch
Help to coordinate facility schedule, lobby bulletin boards/displays, banners, member comment board, brochure rack, etc
Provide back up for the front desk staff
Assist with scheduling and conduct desk staff meetings. Attend meetings as assigned
Administer payroll and accounts payable for appropriate department/staff
Assist with managing all office related functions of the front desk/department (i.e. computer registration system, cleanliness of the desk and lobby area, supplies, and flyers/binders)
Consult with members to direct them into appropriate healthy lifestyle programs
Provide a friendly and encouraging environment for members in the usage of fitness and wellness programs and services
Learn member names and encourage regular exercise routines and record keeping
Assist with tracking assigned participant’s individual usage of the system and take appropriate action to ensure member retention, participation and progress toward goals
Cultivate and develop relationships and follow up with telephone calls, emails, correspondence, etc. to assist the member in achieving their wellness objectives
Provide consistent support to all members using the facility
Participate in providing tours to prospective members
Follow up with members to schedule orientations and to encourage regular exercise
Work as a part of a staff team in accomplishing the mission of the YMCA
Participates in the Annual Campaign as assigned

What you can expect:

Support from an amazing team

Opportunities to learn & grow

Being a part of a non-profit organization that works to make the community stronger

After reading this, if you're thinking this is great- we want to meet you!
Get the ball rolling with our quick, 3-minute online application.