Members' Business Support Administrator
Description
- Job grade: Other
- Contract type: Permanent
- Business area: WP - Commission and Member Support Service (CAMS)
- Type of role: Administration / Corporate Support
- Working pattern: Full-time
- Number of jobs available: 1
Location
About the job
Job summary
The Commission and Member Support Service (CAMS) provides executive support to the Llywydd and Deputy Presiding Officer, Chief Executive and Directors of the Senedd, and engagement with 96 Members of the Senedd and their staff.
The Members’ Business Support team provides advice on all aspects of the financial support available to Members and on a broad range of generalist HR matters, such as operational and recruitment support for Members in their capacity as employers.
The Member Business Support Administrator will provide support across the Members’ Business Support team. The work is varied and interesting. Alongside the normal business of processing claims or supporting the training programme, there are opportunities to get involved in project work, and the team plays a central role in important events such as preparing for Senedd elections. In this role you’ll be expected to work effectively as part of a small team, be highly organised, and demonstrate a positive and flexible attitude to a dynamic workload.
Job description
Key tasks:
- Drafting e-mails and letters of correspondence to a range of internal and external customers.
- Responding to telephone and email inquiries, promptly and efficiently.
- Liaising with various internal and external customers, such as Members of the Senedd and Support Staff, Commission staff and senior officials, as well as members of the public.
- General administrative duties related to the specific role.
- Co-ordinating meetings and events, both in person and online via Microsoft Teams.
- Making travel arrangements.
- Diary management.
- Records management.
- Note taking at meetings / circulating papers – both in person and virtually.
- Monitoring shared mailboxes, responding promptly and courteously.
- Website and intranet content management.
- Processing purchases, the payment of invoices and expenses claims and recording expenditure accordingly.
- Processing HR actions for Members and their staff.
- Organising information, maintaining systems for recording and retrieval.
Person specification
- Accuracy: Strong attention to detail, good literacy and numeracy skills, and the ability to work accurately under pressure.
- Time management: Strong prioritisation and planning / scheduling skills.
- Interpersonal skills: Exceptional communication and customer service skills with the ability to convey complex information to a range of people in a way that builds their trust and confidence.
- Judgement: Ability to handle confidential and sensitive information appropriately, and knowing when to escalate issues.
- Digital literacy: Good IT skills, including proficiency with Microsoft Office 365 programmes, (Word, Outlook, Excel and Teams).
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Things you need to know
Artificial intelligence
Selection process details
Candidates are required to complete an application form through our recruitment portal addressing the job specific and desirable criteria.
Closing Date: 19 November 2026
Your application must be submitted before midnight on the closing date.
You will be updated on your progress via the email address you first register with. Please check your Junk Mail and Spam folders to make sure you don’t miss any future correspondence.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Medical
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Megan Phillips
- Email : [email protected]
- Telephone : 03002006470
Recruitment team
- Email : [email protected]
Further information
Attachments
| SC-042-26_JD_EN Opens in new window (pdf, 1361kB) |
| SC-042-26_JD_CY Opens in new window (pdf, 831kB) |
| Quick Application Guidance Opens in new window (pdf, 78kB) |
| Canllaw cyflym ar Wneud Cais Opens in new window (pdf, 47kB) |
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