Membership Program Director

The YMCA of Orange County is a leading non-profit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. We are seeking a highly engaged, intentional, and service-oriented leader to serve as our Membership Program Director.

This Membership Program Director is responsible for overseeing the Membership Department and for the day-to-day membership operations at Laguna Niguel Family YMCA. We are looking for a director who will inspire staff and members by fostering a culture of collaboration, accountability, and service excellence. This position is instrumental in building strong systems, developing leaders, and creating a welcoming, safe, and mission-driven environment where staff and members feel supported through change.

Location: Laguna Niguel

Work Schedule: This is a full-time position. The Membership Department operates from 5:15 a.m. to 8:00 p.m., and the Director is expected to maintain a schedule that supports effective leadership and operational oversight during department hours. Specific scheduling expectations will be discussed during the interview process.

Purpose and Impact:

• Provide Financial Leadership:
  • Ensure the financial health of the department by leading budgeting, forecasting, revenue oversight, and expense control while maintaining effective financial and inventory systems.
• Drive Program and Membership Growth:
  • Advance program quality and collaborating with the Marketing Department on collateral, brand consistency, and membership growth strategies. Lead an annual campaign team to achieve volunteer and fundraising goals while supporting branch-wide fundraising initiatives.
• Lead and Develop Staff:
  • Build a high-performing team by hiring, training, supervising, and supporting staff through clear expectations, regular communication, and ongoing development.
• Ensure Exceptional Operations and Compliance:
  • Serve as a key point of contact for member experience, customer service, and branch communications. Ensure compliance with all established policies, procedures, and standards related to health, safety, risk management, software compliance, and operational controls. Conduct risk assessments, address deficiencies, and promptly report incidents.
• Advance Strategy and Community Engagement:
  • Lead strategic and operational planning efforts, monitor progress toward organizational goals, and represent the YMCA through active community involvement and collaboration across the Association and within the community.
• Official job description will be provided during the interview.

Minimum Qualifications:

• Minimum Age: 21+ years
• Education & Certification:
  • Bachelor's degree in Marketing, Communications, Hospitality Management, Business Management, or a related field required. Equivalent combinations of education and relevant experience may be considered.
  • Current First Aid and CPR certifications required (training provided and paid for by the YMCA).
• Experience & Skills:
  • 3+ years of related leadership experience in membership operations, customer service, marketing, financial management, fundraising, or community engagement.
  • Experience supervising staff and volunteers.
  • Strong communication, presentation, and relationship-building skills.
  • Ability to work effectively with diverse populations and respond appropriately to safety and emergency situations.

Benefits & Perks: Invested in You

• FREE YMCA Membership, Classes, and Pool Access.
• FREE Training & Certifications.
• FREE Virtual Health Care Solutions (Teledoc).
• Program Discounts.
• Retirement Fund, Paid Sick Time.
• Medical/Dental/Vision for Full-Time staff.

Learn more about the YMCA and opportunities at: www.ymcaoc.org/careers

Once a conditional offer is made, candidates will be subject to criminal background check, drug screen, and will be asked to provide criminal history. Criminal history will be analyzed on a case by case basis as it related to the position. YMCA of Orange County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.