Middle End-User Support Engineer

We are looking for a Middle End-User Support Engineer to deliver onsite, user-focused IT support from our Krakow office five days a week. You will handle tickets end to end, maintain Windows endpoints with Microsoft Intune, and keep conference rooms and hardware ready for daily work. Apply and help us provide consistent, SLA-driven support.

Responsibilities

• Provide assistance to end users through onsite walk-ups and remote support options
• Set up and configure computer hardware, systems, printers, and scanning equipment
• Coordinate with external service providers and network engineering teams to address technical issues
• Service meeting rooms by performing routine care to keep equipment working properly
• Validate that ticket resolution aligns with established SLA commitments and response timelines
• Oversee software installation activities and troubleshoot issues encountered along the way
• Drive incident tickets from initial creation through resolution and closure
• Carry out periodic server room maintenance to help ensure reliable system performance
• Maintain orderly and well-kept cabling for IT equipment
• Execute daily tasks by following documented IT Work Instructions
• Keep hardware inventory records accurate and current

Requirements

• At least 2 years of comparable hands-on experience in a similar function
• Understanding of Network Fundamentals and Troubleshooting practices for addressing connectivity issues
• Solid experience in Windows Endpoint Administration, covering configuration and ongoing upkeep
• Basic knowledge of IT Service Operations Fundamentals to enable smooth service delivery
• Practical knowledge of Microsoft Intune Support Essentials for managing devices and endpoints
• Excellent communication and people skills combined with strong problem-solving capability
• Curiosity for new technology and the flexibility to adjust quickly to unfamiliar situations
• Ability to remain productive and focused during challenging, high-pressure moments
• Intermediate English proficiency (B1)
• Readiness to accept and act on direction provided by the immediate manager

Nice to have

• Hands-on exposure to MacOS and Linux environments
• Familiarity with Remote Access Tools used to support systems remotely

Benefits

We gather like-minded people:

• Top tech minds driving innovation in AI, cloud and digital platform modernization
• Supportive team and agile, startup-like culture
• Hybrid by design mode and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities

We provide growth opportunities:

• Career development programs
• Thought leadership, mentoring, soft skills and well-being programs
• Certification (Anthropic, Gemini, GCP, Azure, AWS)
• English classes

We cover it all:

• Stable pay
• Participation in the Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
• Corporate, social and well-being events

Please, note:

• Benefits listed above are available to employees only
• We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
• We will reach out to selected candidates exclusively