Middle End-User Support Engineer

We are hiring a Middle End-User Support Engineer to provide dependable onsite support and keep workplace IT running smoothly in Krakow. You will troubleshoot issues, manage endpoints, and coordinate with partners to meet SLA targets in a fast-paced office setting. Apply to help users stay productive every day.

Responsibilities

• Support end users via onsite, face-to-face help and remote assistance channels
• Install and configure computer hardware, systems, printers, and scanning equipment
• Collaborate with external service providers and network engineering teams to resolve technical issues
• Maintain meeting rooms and ensure room equipment stays fully operational through routine checks
• Monitor ticket handling to ensure resolution meets defined SLA commitments and response timelines
• Execute software installations and troubleshoot issues that occur during the process
• Own incident tickets from creation through troubleshooting and closure
• Perform regular server room maintenance to sustain stable system performance
• Organize and maintain IT equipment cabling to keep it tidy and reliable
• Follow documented IT Work Instructions while completing day-to-day activities
• Maintain accurate, up-to-date hardware inventory records

Requirements

• Hands-on experience of 2+ years in a comparable end-user support role
• Familiarity with Network Fundamentals and Troubleshooting methods to resolve connectivity problems
• Proven capability in Windows Endpoint Administration, including workstation setup and ongoing maintenance
• Basic understanding of IT Service Operations Fundamentals that supports reliable service delivery
• Applied knowledge of Microsoft Intune Support Essentials for device and endpoint management
• Strong people skills paired with effective problem-solving capability
• Genuine interest in learning new technology and adapting quickly to unfamiliar situations
• Ability to stay focused and deliver results in challenging, high-pressure moments
• Intermediate English proficiency (B1)
• Willingness to accept and act on direction provided by the immediate manager

Nice to have

• Practical experience working in MacOS and Linux environments
• Working knowledge of Remote Access Tools to deliver remote system support

Benefits

We gather like-minded people:

• Top tech minds driving innovation in AI, cloud and digital platform modernization
• Supportive team and agile, startup-like culture
• Hybrid by design mode and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities

We provide growth opportunities:

• Career development programs
• Thought leadership, mentoring, soft skills and well-being programs
• Certification (Anthropic, Gemini, GCP, Azure, AWS)
• English classes

We cover it all:

• Stable pay
• Participation in the Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
• Corporate, social and well-being events

Please, note:

• Benefits listed above are available to employees only
• We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
• We will reach out to selected candidates exclusively