Middle End-User Support Engineer

We are expanding in Krakow and need a Middle End-User Support Engineer to deliver hands-on, onsite assistance and maintain a reliable end-user environment. You will support users in person and remotely, administer Windows endpoints and Intune tasks, and ensure tickets meet SLA expectations. Apply to join a team that values clear communication and practical problem-solving.

Responsibilities

• Assist end users through onsite, face-to-face support as well as remote channels
• Configure and install computer hardware, systems, printers, and scanning equipment
• Partner with external service providers and network engineering teams to tackle technical issues
• Maintain meeting rooms by performing routine care to keep equipment operating smoothly
• Ensure ticket resolution stays within established SLA commitments and response timelines
• Handle software installation procedures and troubleshoot issues that occur
• Resolve incident tickets from creation through investigation to closure
• Complete regular maintenance tasks in the server room to maintain reliable system performance
• Keep IT equipment cabling organized and properly maintained
• Adhere to documented IT Work Instructions when performing everyday tasks
• Update and maintain precise hardware inventory records

Requirements

• At least 2 years of hands-on experience in a similar end-user support function
• Knowledge of Network Fundamentals and Troubleshooting techniques to resolve connectivity issues
• Demonstrated ability in Windows Endpoint Administration for workstation configuration and ongoing upkeep
• Basic understanding of IT Service Operations Fundamentals to contribute to smooth service delivery
• Applied experience with Microsoft Intune Support Essentials for endpoint and device management
• Strong interpersonal skills and effective problem-solving capability
• Interest in exploring new technology and adapting quickly to unfamiliar situations
• Capacity to keep focus and deliver results during challenging, high-pressure moments
• Intermediate English proficiency (B1)
• Willingness to accept and act on direction provided by the immediate manager

Nice to have

• Experience operating in MacOS and Linux environments
• Knowledge of Remote Access Tools for providing remote support

Benefits

We gather like-minded people:

• Top tech minds driving innovation in AI, cloud and digital platform modernization
• Supportive team and agile, startup-like culture
• Hybrid by design mode and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities

We provide growth opportunities:

• Career development programs
• Thought leadership, mentoring, soft skills and well-being programs
• Certification (Anthropic, Gemini, GCP, Azure, AWS)
• English classes

We cover it all:

• Stable pay
• Participation in the Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
• Corporate, social and well-being events

Please, note:

• Benefits listed above are available to employees only
• We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
• We will reach out to selected candidates exclusively