Middle Support Engineer

N-iX is looking for a talented Middle Support Engineer to join our team!
Our client is one of Europe's fastest-growing mobile companies with 6 million active customers, 1,000 employees worldwide, and operations in five countries. The client is using the mobile virtual network operator business model.

Responsibilities:
User requests management: fix the data to resolve a problem for specific customers
Incident management: handling customer complaints, P1,P2,P3. Root Cause analysis
Problem management (highlight issues which appear often)
Jira bug/task creation
System improvements advising
Hands on Alerting/Monitoring; review and improve existing alerting
Creating and updating documentation (business flow and how things are working under the hood)
Cross team (tech/business) communication
Post-incident analysis (Report preparation, script creation for affected data issue resolving)
Data quality check (fixing data inconsistency/discrepancy)

Requirements:
2+ years of experience working with incidents/customer support
Strong experience in writing complex SQL queries
Skills in reading logs, making root cause analysis (AppInsights, Kusto Query Language)
Good level of written and spoken English

Goals:
Resolving tickets raised by customers quickly, within maximum 2 business days
Reducing alerts amount
Improving service quality by increasing monitoring time
Speed up issue investigation
Share information in the team
Improve daily support activities

Would be a plus:
MS CRM / MS CRM Web service
GIT / Azure DevOps
ITIL
IIS
Azure: LogicApps/Functions, Service Fabric, API Apps, AKS, Redis
Basic scripting or programming skills (e.g., PowerShell, Python, C#) to support troubleshooting, automation, and operational activities

We offer*:
Flexible working format - remote, office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
Active tech communities with regular knowledge sharing
Education reimbursement
Memorable anniversary presents
Corporate events and team buildings
Other location-specific benefits
*not applicable for freelancers