MS Dynamics CRM Architect

# MS Dynamics CRM Architect ## Company Overview *(Company details not specified.)* ## Job Summary The **MS Dynamics CRM Architect** will be responsible for aligning technology with business strategy and requirements. This role requires a deep understanding of customer service modules and experience in leading and executing CRM implementations. The architect will play a crucial role in managing client communication, expectations, and project documentation while enhancing solutions and processes. ## Responsibilities - Work with clients to understand their requirements and align technology with business strategy and goals. - Lead the architecture and implementation of at least two complete MS Dynamics CRM projects. - Design and implement solutions using Customer Service modules and Power Apps, Power Automate. - Integrate external and internal systems utilizing Azure API Management or similar middleware, Service Bus, Logic Apps, and Azure Functions. - Manage client communications and delegate tasks effectively while foreseeing and reporting risks. - Document project specifications, including High-Level Design (HLD) and Low-Level Design (LLD). - Understand and manage Non-Functional Requirements (NFR) for the project. - Oversee configuration management, release management, and the merging process in projects. ## Qualifications - 10+ years of experience in MS Dynamics CRM. - Proven experience as a Microsoft Dynamics Architect in multiple complete CRM implementations. - Strong background in customer service modules within MS Dynamics CRM. - Experience with Power Apps and Power Automate architecture. - Proficiency in integrating systems using Azure technologies. - Familiarity with source control management systems and continuous integration/deployment environments. - Internally motivated with the ability to work both independently and collaboratively. - Excellent communication and leadership skills with a consultative approach. ## Preferred Skills - Experience in the Health Domain. - Certifications in MS Dynamics and Power Platform. - Familiarity with Continuous Integration Tools and Techniques. - A demonstrated capacity for out-of-the-box thinking. ## Experience 14+ years of relevant experience in the field of CRM and technology strategy. ## Environment *(Work setting and location details not specified; please confirm if remote, in-office, or hybrid.)* ## Salary *(Salary details not specified.)* ## Growth Opportunities *(Career advancement opportunities not specified.)* ## Benefits *(Benefits offered not specified.)*