Multi Functional Info Systems Analyst - Sunnyvale CA / Secret Clearance

Standard Job Description

Multi Functional Info Systems Analyst - Sunnyvale CA / Secret Clearance

Lockheed Martin's IT Experience and Enablement (ITxn) Site Operations is hiring a Multi Functional Info Systems Analyst to support Sunnyvale operations.

What You Will Be Doing:
In this role, you will be a part of the IT support team with a primary focus on supporting customers and network stakeholders. Specifically, you will provide executive support for VPs and above, service desk tasks, computer hardware, software and network support, systems imaging, vulnerability and asset management. Your key responsibilities will include the following:

• Interacting daily with end-users and LM leadership and other stakeholders
• Maintaining and monitoring systems, databases, software, firewalls, and accounts
• Maintaining smooth, secure operation of multi-user computer systems
• Re-imaging, troubleshooting, and account maintenance for laptops
• Regular monitoring of systems/applications for availability and performance
• Providing technical support to Acara technicians

Further Information About This Opportunity:

This role is fully onsite in Sunnyvale CA, and follows a Mon-Fri, 5x8 schedule. It will include some off-shift hours, weekends, and occasional travel based on business requirements. This role also supports a weekly on-call rotation schedule. An active Secret clearance is required to start.

Performs a variety of activities in information systems design, development, and analysis encompassing one or more of the following areas of technical expertise: programming, computer application analysis, software development, systems integration, and related disciplines.

Basic Qualifications

• Working knowledge of IT products and solutions
• Experience with Service Central ticketing system with a focus on queue management
• Experience in Windows 11 client side troubleshooting and resolution with domain joined assets
• Demonstrated ability to interact effectively with VPs and Stakeholders
• Strong customer service and communication skills
• Excellent attention to detail and organizational skills
• Candidates must have an active Secret clearance

Desired Skills

• Familiarity with Lockheed Martin products and processes
• Ability to work Asset Track Inventory Control / Warehouse management
• Knowledge and familiarity with ePO
• Knowledge and familiarity with Splunk
• Working knowledge of applying anti-virus/anti-spyware updates
• Working knowledge of applying vulnerability patches
• Experience with technical procedural documentation
• Experience with Thin clients, VDI solutions
• Network troubleshooting, layer 1 and 2
• Experience Troubleshooting Applications