Multi-Outlet Restaurant Manager, Fine Dining (Caesars New Orleans)

The Multi-Outlet F&B Manager – Fine Dining is responsible for leading the daily operations of Emeril’s Kitchen and Steakhouse Restaurant. This role drives operational excellence, guest satisfaction, team performance, and financial results across multiple high-volume outlets. The Manager provides visible leadership on the floor, ensuring speed, accuracy, quality, and consistency of service while maintaining brand standards and operational procedures. This position fosters a culture of accountability, efficiency, and continuous improvement, develops and engages team members, and partners with leadership to achieve departmental goals, maximize profitability, and deliver exceptional guest experiences across all locations.

• Oversee all Fine Dining outlets to ensure consistent execution of food quality, service standards, and cleanliness
• Manages and oversees the daily operations of the Restaurants
• Maintain a strong floor presence, driving speed of service, order accuracy, and guest satisfaction
• Ensure all outlets operate efficiently and consistently with company and brand standards
• Partner with Culinary, Stewarding, Facilities, and Casino Operations to support seamless execution
• Develop and manage schedules based on business volume and demand across multiple outlets
• Drive labor efficiency and productivity while controlling overtime and staffing levels
• Monitor food cost, labor cost, and controllable expenses
• Monitors appearance of food served and communicates deviations from standard.
• Identify opportunities to improve efficiency, reduce waste, and enhance profitability
• Lead, coach, and develop supervisors and frontline team members
• Counsels, guides and instructs personnel in the proper performance of their duties.
• Promote a culture of accountability, consistency, and open communication
• Responsible for the creation and administering of standard procedures, trainings, and corrective discipline
• Conduct performance reviews and implement development plans
• Address employee relations matters fairly and consistently
• Maintain strict adherence to food safety, sanitation, and health regulations
• Maintains and instructs assigned personnel on safety policies and procedures and follows up to ensure that hazards are eliminated.
• Ensure all team members are properly trained and certified
• Maintain readiness for inspections and internal audits
• Enforce company policies and operational standards
• Drive a culture focused on speed, accuracy, and quality
• Ensure guest concerns are resolved promptly and completely
• Monitor feedback and performance trends to continuously improve operations

• 5+ years of leadership experience in high-volume food & beverage operations (Fine Dining multi-unit preferred)
• Proven ability to manage multiple outlets simultaneously
• Strong knowledge of labor management, food cost control, and operational standards
• Demonstrated leadership skills in coaching and team development
• Excellent communication, organization, and problem-solving abilities
• High school diploma required; college degree preferred

Additional Requirements:

• Must be able to maneuver to all areas of the casino, including all food and beverage service areas.
• Must be able to work independently.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to perform mathematical computations quickly and accurately.
• Must be able to conduct conversations with customers and employees and communicate distinctly and persuasively with others.
• Must have the ability to create written and financial reports.
• Must be able to work at a fast pace and in stressful situations
• Must be able to work varied shifts, including nights, weekends, and holidays
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must be able to stand and walk for multiple hours at a time.
• Must be able to maneuver to all areas of the casino.
• Must be able to lift up to 10 pounds and carry up to 5 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.