Nurse Manager (Days) (11762)

Nurse Manager – Days

📍 Baltimore, Maryland
💰 $100,000 – $115,000 salary per year| Eligible for a $2500 sign-on bonus (Pending successful completion of probationary period)
🕒 Full-Time | Primarily Day Shift: 9:00 AM–5:00 PM | Occasional weekends and on-call coverage as needed.

Leading Clinical Excellence. Supporting Crisis Care. Strengthening Communities.

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About Us

CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive behavioral health crisis response system. Since 1992, we have provided timely, community-based services for individuals experiencing mental health and substance use crises.

Our Community-Based Residential Crisis Services Program delivers responsive, person-centered care in partnership with community providers, first responders, and healthcare systems—meeting individuals where they are during their most vulnerable moments.

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About Us

CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive behavioral health crisis response system. Since 1992, we have provided timely, community-based services for individuals experiencing mental health and substance use crises.

Our Community-Based Residential Crisis Services Program delivers responsive, person-centered care in partnership with community providers, first responders, and healthcare systems—meeting individuals where they are during their most vulnerable moments.

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The Opportunity

CarePoint Response seeks an experienced nurse leader to direct nursing operations within its Community-Based Residential Crisis Services Program. The Nurse Manager is accountable for the quality, safety, and continuity of nursing care delivered to individuals experiencing acute mental health and substance use crises, and for the supervision and professional development of the nursing staff who provide that care.

Working in close partnership with the Medical Director and the Clinical Director of Residential and Outpatient Services, the Nurse Manager sets clinical standards, oversees medication management and regulatory compliance, and coordinates nursing practice across residential crisis beds, mobile crisis teams, and withdrawal management services. The position combines administrative leadership with sustained clinical presence: the Nurse Manager is expected to remain hands-on, modeling practice at the bedside and intervening directly during high-acuity events.

This is a position for a clinically strong, mission-driven nurse leader who is comfortable exercising independent judgment in a fast-moving environment and who is committed to community-based crisis response as an alternative to emergency department and inpatient care.

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What You’ll Do

Clinical Practice and Program Oversight

• Provide clinical oversight, guidance, and mentorship to nursing staff and interdisciplinary team members across all shifts.
• Ensure the efficient and safe daily operation of nursing services, including screening and intake, nursing assessment, care planning, stabilization, monitoring, and discharge or transition to the next level of care.
• Establish, maintain, and periodically review nursing protocols, standing orders, and clinical pathways in collaboration with the Medical Director.
• Deliver direct nursing care and clinical intervention during critical incidents, periods of high census, and staffing contingencies.
• Oversee triage decisions and medical clearance processes, and determine when transfer to a higher level of care is indicated.

Medication Management and Medication Safety

• Direct nursing oversight of medication administration, reconciliation, storage, and documentation in accordance with organizational policy and Maryland Board of Nursing standards.
• Ensure compliance with controlled substance handling, accountability, and diversion-prevention requirements.
• Support clinical workflows for medications for opioid use disorder and medically supervised withdrawal management, including induction, monitoring, and continuity planning in coordination with prescribing clinicians.
• Review medication occurrences and near-miss events, and lead corrective action where indicated.
• Facilitate and migration to an electronic medication administration record, with the goal of eliminating all paper records.
• Onboarding and training of Pyxis machines in conjunction with eMAR and bar-coding.

Quality Assurance, Compliance, and Accreditation

• Develop and implement quality improvement initiatives to ensure adherence to clinical protocols, infection control practices, safety standards, and regulatory requirements.
• Ensure compliance with applicable local, state, and federal regulations governing patient care, documentation, confidentiality, and program operations, including HIPAA and 42 CFR Part 2.
• Maintain continuous readiness for licensure surveys and accreditation review, and participate in the preparation of corrective action plans.
• Oversee incident reporting, clinical event review, and follow-up for sentinel and serious events affecting nursing care.

Staff Supervision and Professional Development

• Recruit, onboard, supervise, and retain nursing staff, ensuring adequate coverage across a twenty-four-hour, seven-day service.
• Develop and manage nursing schedules, monitor overtime and agency utilization, and adjust staffing to acuity and census.
• Conduct performance evaluations, provide coaching and corrective feedback, and support career progression and specialty certification.
• Direct orientation and ongoing competency validation, including training in de-escalation, trauma-informed care, suicide risk assessment, overdose recognition and reversal, and emergency response.
• Foster an accountable, respectful, and psychologically safe team culture.

Collaboration and Community Partnership

• Collaborate with mobile crisis teams and the crisis hotline to assess, manage, and respond to behavioral health emergencies in a timely manner.
• Coordinate nursing practice with the 988 Suicide and Crisis Lifeline, regional crisis infrastructure, and co-responder programs as applicable.
• Build and maintain working partnerships with hospitals, community health providers, behavioral health agencies, law enforcement, emergency medical services, and other stakeholders.
• Represent nursing in interdisciplinary case conferences, program planning, and external partner meetings.

Data, Reporting, and Performance Improvement

• Collect, analyze, and report key performance indicators related to patient outcomes, length of stay, readmission and diversion rates, program efficiency, and community impact.
• Use performance data to inform practice change, staffing models, resource allocation, and program development.
• Contribute to reporting required by funders, regulators, and contract partners.

Emergency Preparedness and Response

• Ensure that staff are trained and prepared to respond to medical emergencies, psychiatric crises, overdose, and trauma.
• Maintain emergency equipment, supplies, and response protocols, and verify readiness through periodic drills.
• Participate in organizational emergency preparedness planning and continuity of operations efforts.