Nursing Supervisor

Location: Middletown, NY
Will cover sites in Orange, Ulster & Dutchess County.
Salary: $107,500 Annually
Hours: 40 hours per week
Travel: Up to 50%
OVERVIEW OF PRIMARY RESPONSIBILITIES:
The Nursing Supervisor, under the direction of the Assistant Nursing Director, Behavioral Health provides day-to-day clinical and operational leadership for nursing services across the Behavioral Health Urgent Care sites. This position supervises and supports nursing staff, promotes safe, timely, recovery-oriented care for individuals experiencing behavioral health and/or substance use crises, and helps ensure that nursing practices comply with applicable laws, regulations, professional standards, and agency policies. The Nursing Supervisor coordinates staffing and clinical workflows, supports staff competency and performance, monitors documentation and medication-related practices, and oversees the availability of required medical supplies and equipment.

PRIMARY FUNCTIONS:

Provides day-to-day supervision, coaching, and clinical guidance to Registered Nurses assigned to Behavioral Health Urgent Care sites; promotes accountability, collaboration, professional growth, and consistent nursing practice.
Participates in recruiting, interviewing, hiring, onboarding, and training nursing staff; establishes clear expectations and supports staff integration into the urgent care team.
Develops and coordinates nursing schedules and site coverage, responds to callouts and vacancies, and adjusts staffing plans to support safe operations and continuity of care.
Monitors nursing performance through observation, review of documentation, feedback, and follow-up; conducts performance evaluations and addresses performance concerns in collaboration with the Behavioral Health Assistant Nursing Director and Human Resources, as appropriate.
Ensures nursing staff maintain current licensure, required certifications, mandatory training, and demonstrated competency; tracks expiration dates and follows up promptly on compliance gaps.
Promotes safe, timely, trauma-informed, culturally responsive, and recovery-oriented nursing care for individuals presenting with behavioral health and/or substance use needs, including individuals with intellectual and developmental disabilities when served.
Provides clinical support and nursing care within the scope of RN licensure and agency protocols, including assessment and monitoring of clients, medication administration as authorized, recognition of changes in condition, and timely communication with psychiatric providers and other members of the care team.
Supports staff in responding to behavioral health crises, medical emergencies, and changes in client condition; reinforces escalation procedures, emergency response protocols, and coordination with appropriate clinical and emergency services.
Overseas the accuracy, timeliness, completeness, and confidentiality of nursing documentation in the Electronic Health Record (EHR); identifies documentation trends or deficiencies and provides coaching and corrective follow-up.
Monitors compliance with medication management procedures, including safe storage, handling, administration, documentation, and reporting of medication errors or concerns, consistent with applicable requirements and agency policy.
Maintains oversight of medical supplies, medications, and clinical equipment; monitors inventory levels, storage conditions, and expiration dates, and coordinates timely replenishment to support safe and uninterrupted services.
Helps implement and monitor nursing policies, procedures, and clinical workflows; communicates updates to staff and reinforces consistent application across sites.
Participates in quality assurance, incident review, audits, and continuous-improvement activities; identifies risks, recurring issues, and opportunities to improve client safety, service quality, and operational efficiency.
Coordinates with urgent care leadership, psychiatric providers, other clinical disciplines, and relevant agency departments to resolve operational issues, improve care coordination, and support consistent service delivery across sites.
Provides direct nursing coverage when needed to address staffing shortages or urgent operational needs, while balancing supervisory responsibilities and ensuring that coverage is consistent with applicable requirements.
Performs other related duties as assigned.

ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:

Serves as a member of the Medication Policy Committee and contributes nursing operations and clinical-practice perspectives to policy review and improvement.
Supports agency initiatives related to client safety, regulatory readiness, staff development, quality improvement, and the delivery of person-centered, recovery-oriented services.

QUALIFICATIONS AND ATTRIBUTES:

Demonstrated leadership, sound clinical judgment, and the ability to guide nursing staff in a fast-paced behavioral health urgent care environment.
Strong communication, coaching, conflict-resolution, organization, and decision-making skills; able to set expectations, provide constructive feedback, and address concerns professionally.
Commitment to person-centered care, mental health and substance use recovery, dignity, inclusion, and customer service excellence; maintains a warm, respectful, and engaging presence.
Ability to prioritize competing clinical and operational needs, respond calmly during crises, and escalate issues appropriately.
Strong attention to detail and commitment to accurate clinical documentation, medication safety, confidentiality, and compliance with applicable standards and agency policies.
Computer proficiency and experience using electronic medical records; ability to review documentation and monitor compliance using electronic systems.
Ability to collaborate effectively with nurses, psychiatric providers, interdisciplinary colleagues, clients, families/supports when appropriate, and agency leadership.
Bilingual English/Spanish skills preferred.

EDUCATION AND EXPERIENCE:

Current valid New York State license to practice as a Registered Nurse (RN), in good standing.
A minimum of three years of relevant nursing experience, preferably in behavioral health, psychiatric nursing, addiction medicine, crisis services, or a related clinical setting.
Prior supervisory, charge nurse, team-lead, or other demonstrated leadership experience preferred; experience coaching staff and coordinating schedules is an advantage.
Experience working with diverse populations and responding to behavioral health crises; experience serving individuals with intellectual and developmental disabilities is a plus.
Working knowledge of medication administration and safety, clinical documentation, incident reporting, infection prevention, and applicable nursing standards and regulations.

PHYSICAL CHARACTERISTICS:
These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the essential functions of the position described, which are reviewed in each case.

Ability to stand, walk, and move throughout clinic settings during the workday.
Ability to lift and carry up to 25 pounds of supplies and equipment.
Manual dexterity to administer medications and operate clinical equipment, as required.
Ability to use computers and electronic health records for extended periods.
Ability to respond promptly and effectively to medical and behavioral health emergencies.
Ability to communicate clearly with clients, staff, providers, and agency colleagues.
Ability to travel between program sites as needed.