Office Manager

Front Desk Manager
Location: Claratel Behavioral Health/ Winn Way Mental Health Center
445 Winn Way, Decatur Ga 30030
Hours: Monday – Friday, 8:00am- 5:00pm
Claratel Behavioral Health is seeking a dedicated and experienced Office Manager to oversee the front office operations. This role is essential to ensuring smooth daily operations, excellent customer service, accurate data collection, and strong financial performance.
Key Responsibilities

Lead and manage all front office operations to ensure efficiency and a positive client experience
Monitor and analyze financial and operational reports to guide department performance
Maintain quality assurance processes to reduce billing errors and denials
Hire, train, supervise, and coach front office staff
Oversee insurance verification, client intake, and demographic accuracy to support billing and authorization processes
Ensure accurate client flow within the EHR to minimize corrections and rework
Demonstrate strong knowledge of HIPAA regulations and ensure compliance at all times
Support the agency’s mission, vision, and values through adherence to policies, compliance, and customer service standards

Qualifications

Bachelor’s degree in a related field and two years of supervisory experience in a healthcare setting, OR six years of professional experience with at least two years in a supervisory role, OR a combination of education and experience
Strong organizational, analytical, and problem-solving skills
Excellent communication skills, both written and verbal
Working knowledge of Medicaid, Medicare, and Commercial Payers
Demonstrated leadership ability with a focus on training and staff development
Exceptional customer service and interpersonal skills

Additional Requirements

Pre-employment drug screening required
Successful completion of an FBI Criminal History Record Check
Participation in E-Verify

For more information visit www.claratel.org/careers

Claratel Behavioral Health is an equal opportunity employer regarding disability under VEVRRA and ADA