Operations Analyst

• Manage operational workflows: Oversee account exceptions, failed orders, transaction discrepancies, and customer-initiated requests, ensuring timely and accurate resolution.
• Coordinate with external partners: Collaborate with Electronic Data Interchange (EDI) vendors, utility providers, and internal stakeholders to investigate and resolve transaction-related issues.
• Analyze operational performance: Review operational data to identify trends, recurring problems, potential risks, and opportunities to improve business processes.
• Drive process improvements: Recommend and implement solutions that increase operational accuracy, efficiency, consistency, and scalability.
• Monitor service-level agreements: Manage operational requests within established SLAs, ensuring issues are addressed promptly and customer disruption is minimized.
• Communicate operational issues: Report system bugs, transaction failures, business risks, and relevant feedback to internal stakeholders and department leadership.
• Support cross-functional initiatives: Work with your manager and other teams to execute prioritized projects, coordinate activities, and meet deadlines.
• Document processes and resolutions: Maintain clear documentation of workflows, procedures, and issue resolutions to strengthen knowledge sharing and operational consistency.
• Contribute to scalable operations: Help establish reliable processes and systems that support business growth and improve the experience of customers and partners.

Requirements

• Relevant experience: At least one year of experience in backend operations, transaction management, operational workflows, or a related field.
• Analytical and problem-solving skills: Ability to investigate complex issues, identify root causes, interpret operational data, and recommend practical solutions.
• Technical proficiency: Strong Excel skills and comfort working with operational datasets, reporting tools, and business systems.
• Attention to detail: Excellent organizational skills and the ability to maintain accuracy while managing multiple priorities in a fast-paced environment.
• Communication skills: Strong written and verbal communication skills, with the ability to coordinate effectively with internal teams, vendors, utilities, and other external partners.
• Adaptability: Ability to learn new systems, technologies, and processes quickly while responding effectively to changing operational needs.
• Ownership and initiative: A proactive, self-motivated approach, with the ability to work independently, manage responsibilities, and follow issues through to resolution.
• Collaboration: A team-oriented mindset, openness to feedback, and a commitment to continuous learning and improvement.
• Preferred industry experience: Familiarity with retail energy, electricity supply, utilities, or other transaction-intensive industries is an advantage.
• Preferred technical knowledge: Experience with EDI systems, transaction management platforms, customer service ticketing tools, data visualization software, or operational workflow testing is beneficial.
• Process documentation: Experience documenting business processes, testing workflows, or developing operational procedures is a plus.
• Interest in sustainability: Enthusiasm for renewable energy, clean technology, and innovations that support a more sustainable energy future.

Benefits

• Remote flexibility: Work remotely from within the United States.
• Meaningful ownership: Take responsibility for operational processes that directly influence customer experience and business performance.
• Career development: Build expertise in operations, energy markets, systems integration, transaction management, and process improvement.
• Analytical challenges: Investigate complex operational issues and transform data-driven insights into actionable improvements.
• Cross-functional collaboration: Work closely with internal teams, utility providers, vendors, and external partners.
• Continuous learning: Join a collaborative environment that encourages curiosity, initiative, feedback, and professional growth.
• Mission-driven work: Contribute to the development of efficient, technology-enabled energy solutions that support a more sustainable future.
• Compensation and additional benefits: Salary range, healthcare coverage, retirement plans, paid time off, and other benefits were not specified in the provided job description.