Operations Analyst (Open to internal and external candidates)

Tiered Approach

In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:

Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.

Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments

Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers

Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

The Volunteer Services Centre (VSC) is part of UNV's Management Services, supporting ever growing number (over 15,000 in 2025) and providing timely and high-quality delivery of services on volunteer HR pre-assignment activities, contract administration, payroll, and evacuation UN Volunteers assigned to agencies, funds, and programs, and UN missions throughout the UN system.

With a presence in nine locations globally, VSC ensures timely and high-quality delivery of services in volunteer HR pre-assignment activities, contract administration, payroll, and evacuation support.

VSC collaborates closely with the Volunteer Solutions Section (VSS) and other relevant sections at Headquarters, Regional Offices, Field Units, and the UNDP Global Shared Service Centre (GSSC) to deliver seamless, consolidated services in accordance with UN Volunteers Conditions of Service, regulations, policies, and best practices. In delivering its functions, VSC also liaises with UNDP Country Offices, other UN Agencies, Service Centers and operations counterparts.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Supervisory/Managerial Responsibilities: Direct supervision of 3 GS staff (Team Leads) with indirect oversight of about 40 GS staff at multiple locations. Responsible for creating an empowering work environment, performance management, and capacity development, as well as establishing and monitoring the implementation of annual work plans for the teams.

Education

• Advance University degree (master’s degree or equivalent) in Business Administration, Public Administration, Law, Human Resources, Finance or related field is required. or
• A first-level university degree (bachelor’s degree) in the areas mentioned above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.

Experience, Knowledge, and Skills

• Minimum of 2 years (with master’s degree) or 4 years (with bachelor’s degree) of relevant experience in human resources operations, personnel administration, service delivery or related operational areas in a multilateral organization at the global, regional or national level is required;
• Experience in coordinating operational workflows and transaction processing in a high-volume service environment is required;
• At least 2 years recent supervisory responsibility in a diverse environment is required;
• Experience in the usage of office software packages (MS Word, Excel, etc.) and cloud-based ERP systems is required; working knowledge of Salesforce Service Cloud or a similar service management system would be an asset.
• Familiarity with HR policies, contractual modalities, conditions of service or administration of non-staff contract modalities within the UN system is desirable;
• Experience in data analysis and use of metrics to assess the efficiency and effectiveness of business processes is desirable;
• Experience in managing or overseeing service provision on a scale, including responsibility for service coordination, case management or service performance monitoring is desirable;
• Work experience in a shared service centre or geographically dispersed operational environment is desirable.

Language requirements:

• Fluency in English is required;
• Working knowledge of another UN official language particularly French, Spanish or Arabic is desirable

Core Competencies

Achieve Results:

• Scale up solutions and simplifies processes, balances speed and accuracy in doing work

Think Innovatively:

• Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking

Learn Continuously:

• Go outside comfort zone, learn from others and support their learning

Adapt with Agility:

• Adapt processes/approaches to new situations, involve others in change process

Act with Determination:

• Able to persevere and deal with multiple sources of pressure simultaneously

Engage and Partner:

• Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships

Enable Diversity and Inclusion:

• Facilitate conversations to bridge differences, considers in decision making
  

Cross-Functional & Technical competencies

Operations Management:

• Ability to effectively plan, organize, and oversee the Organization’s business processes to convert its assets into the best results in the most efficient manner. Knowledge of relevant concepts and mechanisms.

Risk management:

• Identify and organize action around reducing, mitigating and proactively managing risks.

Communication:

• Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media, and other appropriate channels.

Customer satisfaction/client management:

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests.
• Ability to anticipate client's upcoming needs and concerns

System Thinking:

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system

Portfolio Management:

• Ability to select, prioritize and control the organization's programmes and projects in line with its strategic objectives and capacity Ability to balance the implementation of change initiatives with regular activities for optimal return on investment. Knowledge and understanding of key principles of project, programme, and portfolio management

Managing compensation and benefits:

• Ability to design compensation plans which are aligned to current and future organization needs and market conditions; knowledge of and ability to apply the ICSC compensation methodologies and principles. Knowledge of and ability to design benefits-related processes, programmes, and tools, including benefit enrolment and amendments .

Disclaimer

• Only short-listed applicants will be contacted.
• The successful candidate will hold a UNDP letter of appointment for a fixed term appointment
• This vacancy announcement is open to Open to Tier 1 candidates ONLY.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Probation

For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Use of AI by candidates

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.