Operations Manager

Responsible for overseeing and managing operational activities within the DHMS program, ensuring efficient execution to support organizational goals. Coordinates with IT, logistics, security, and other stakeholders to optimize operations, ensure compliance with USACE policies, and drive continuous improvement. Proven ability to develop and implement effective operational strategies and strong leadership skills are essential. Possesses deep understanding of operational principles and has excellent problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively. Has significant experienced in operational assessments, risk management, and use of management tools for performance analysis. Proficient in developing operational documentation and knowledgable of data security best practices. Relevant certifications (e.g., COM, PMP) and familiarity with the USACE IT environment and policies are preferred.

Duties

• Coordinate with IT, logistics, security, and other stakeholders to optimize DHMS program operations
• Ensure compliance with USACE policies; drive continuous improvement initiatives
• Develop and implement effective operational strategies; conduct operational assessments and risk management
• Use management tools for performance analysis; develop operational documentation; apply data security best practices
• Oversee, direct, and mentor subordinate staff; conduct interviews/screenings, onboarding, performance reviews, and corrective actions
• Maintain timekeeping compliance and charge authorization/labor category management
• Build and maintain working relationships with team members, vendors, client, and other departments
• Ensure program activities operate within organizational policy, relevant legislation, and professional standards
• Exercise independent judgment and problem resolution with minimal direct oversight in a demanding government-contract environment

Required Qualifications

• Bachelor's degree (IT, Cyber Security, Business, Engineering, Management, or related field)
• 8-10 years of relevant experience, including management experience
• Experience working on government contracts
• COM (Certified Operations Manager) certification

Preferred Qualifications

• PMP or ITIL certification
• Familiarity with the USACE IT environment and policies
• Experience with operational risk management and performance-analysis tools