Operations Manager, Enterprise Clients (58406)

About Applied Technical Services Applied Technical Services, LLC (ATS or the Company) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across stable end markets, including manufacturing, power generation, aerospace, medical, and defense. Founded in 1967 and headquartered in Marietta, Georgia, ATS employs nearly 2,100 team members across more than 95 locations in the United States.

Our purpose is to create a safe and reliable world, and our mission is to deliver assurance through precise technical and professional services.

Position Summary

The Operations Manager, Enterprise Clients leads the safe, compliant, efficient, and financially disciplined delivery of calibration services across assigned enterprise customer programs. The role translates contractual commitments into consistent execution across embedded laboratories, customer sites, ATS laboratories, field service teams, and approved suppliers.

This position aligns people, capacity, workflow, quality, financial performance, and customer communication to protect service continuity, improve turnaround time, reduce overdue equipment, strengthen customer satisfaction, and support profitable growth.

Benefits

Benefits include competitive compensation; medical, dental, and vision coverage; short-term and long-term disability; life insurance; quarterly bonus opportunities; tuition reimbursement; paid holidays; and paid time off. ATS is a drug-free workplace.

Responsibilities

• ​​​​Enterprise Operations and Service Delivery

• Lead daily and long-range operations for assigned enterprise accounts, including embedded laboratories, onsite calibration, depot services, equipment logistics, and approved outsourced services.

• Translate customer requirements, service-level commitments, forecasts, and due-date demand into staffing, scheduling, capacity, and site execution plans.

• Monitor work orders, due dates, equipment status, turnaround time, backlog, and service risks using IndySoft and other approved systems.

• Coordinate resources across ATS teams and establish contingency plans for staffing gaps, equipment failures, capacity constraints, supplier delays, and urgent customer needs

• People Leadership and Workforce Development

• Lead, coach, and manage the performance of supervisors, technicians, coordinators, and other assigned personnel.

• Set clear goals and operating expectations and conduct regular team communications, one-on-ones, and performance reviews.

• Assess staffing, technical skill coverage, succession risks, and development needs; coordinate recruiting, onboarding, qualification, and cross-training.

• Promote a culture of safety, accountability, customer focus, teamwork, technical excellence, and continuous improvement.

• Customer and Stakeholder Management

• Serve as a primary operational contact and escalation point for customer program leadership, site representatives, and internal ATS stakeholders.

• Lead recurring operational reviews covering performance, demand, risks, open actions, scope changes, and corrective actions.

• Partner with commercial and operational teams to resolve service issues, evaluate growth opportunities, and support scopes of work, renewals, and implementation plans.

• Quality, Technical, and Compliance Leadership

• Ensure operations comply with customer requirements, contractual obligations, approved procedures, ISO/IEC 17025, applicable A2LA accreditation requirements, ANSI/NCSL Z540, and the ATS quality management system.

• Coordinate audit support, nonconformances, corrective actions, and customer concerns with Quality, ensuring sustainable and timely resolution.

• Ensure calibration records, certificates, traceability, technical data, out-of-tolerance conditions, and quality events are accurate, complete, and communicated appropriately.

• Financial and Performance Management

• Manage labor utilization, overtime, travel, subcontract expense, productivity, billing readiness, budgets, and forecasts for assigned accounts.

• Monitor key performance indicators, including on-time completion, turnaround time, overdue assets, backlog, quality, safety, utilization, and customer satisfaction, and implement corrective actions for performance gaps.

• Identify cost, capacity, and service risks and ensure changes in scope and non-routine requests are documented, approved, priced, and communicated when required.

• Lead safe work practices at ATS and customer locations and ensure compliance with applicable laws, policies, regulations, site rules, and training requirements.

• Standardize workflows for equipment intake, scheduling, calibration, review, documentation, delivery, and reporting across supported sites.

• Use root-cause analysis, trend review, and employee and customer feedback to eliminate recurring issues and strengthen service reliability.

• Safety and Operational Excellence