Operations Manager

Goodwill employees are expected to represent the highest standards of behavior and job performance by: 1) acting with honesty and integrity; 2) ensuring that all business activities are transparent and ethical; and 3) achieving goals in alignment with Goodwill’s Mission, Vision and Values.

MISSION: Goodwill’s mission is to provide work opportunities and skills development to people with barriers to employment.

VISION: Every person in Kern, Kings, and southern Tulare counties has the opportunity to achieve his/her fullest potential through the power of work.

VALUES: Accountability ~ Integrity ~ Dignity ~ Diversity & Inclusion ~ Ingenuity ~ Opportunity

POSITION SUMMARY:

• Directs and manages Retail and Operations department functions in a manner consistent with Goodwill goals and purpose.
• Standards of Performance and Conduct (each is an essential function):
• Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and mission.
• Work collaboratively with management and staff to achieve overall organizational goals.
• Consistently maintain acceptable level of productivity, ensuring accounts payable/disbursement functions are completed accurately and timely.
• Punctual and regular in attendance, understanding that time away from work is approved and taken in accordance with established policies.
• Perform duties in a manner that promotes a team concept and reflects Goodwill’s mission, philosophy, and core values of accountability, integrity, dignity, diversity, ingenuity, excellence, opportunity and responsibility.
• Work in accordance with Goodwill policies, procedures and generally accepted business practices.
• Promote a favorable image and works cooperatively with all organization employees, participants, customers and other persons contacted during the course of performing duties.
• Maintain strict confidentiality in all aspects of work; comply with privacy and confidentiality policies.
• Attend required safety training and participate in safety drills and exercises.
• Safeguard company property, including donated goods.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

• Works with Vice President of Retail on developing new sales strategies to increase revenue.
• Monitors and audits in-store processing and gives direction and training to managers and store employees on processing procedures that meet the standards of Kaizen.
• Makes on-site inspections of retail stores to ensure that department and company policies are being followed.
• Develops supervisory and decision-making skills of Store Managers, Assistant Store Managers and Leads.
• Conducts training to increase positive customer relations.
• Researches sales programs, prices, displays, and merchandise standards of other similar businesses. Reports results and makes recommendations on improvements.
• Maintains daily contact with all stores reviewing prior day’s sales and looking for opportunities to improve.
• Follow safety policies and procedures, ensure safe working conditions, and report all workplace injuries, accidents, or near misses.
• Make determinations on first aid and occupational safety issues in absence of safety manager.
• Maintains regular work schedule of Tuesday through Saturday.
• Conducts monthly store tour assessments at assigned stores.
• Meets and exceeds revenue and expense goals as contained in the approved budget and evaluates variances from plan and develops recommendations.
• Communicates regularly with managers and supervisors at the warehouse/logistics on servicing requirements, customer service issues, etc.
• Makes recommendations regarding pricing and stocking. Spot-check pricing for accuracy. Ensures proper rotation of goods according to the rotation schedule.
• Remains up to date on local retail market by comparative shopping at other thrift stores and low market retail stores.
• Orders supplies or request services as needed for reports, building maintenance, cleanliness, and other operations.
• Manages the human resources and physical assets within area of responsibility by effectively and efficiently planning, organizing, prioritizing, problem solving, leading, motivating, coaching, training and disciplining.
• Drive on company business as required.
• Be on-call (accessible) as required and may open or close retail locations as needed.
• Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession of company property.
• Follow safety policies and procedures ensuring safe work conditions at all times.
• Responsible to maintain a high level of confidentiality.
• Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed.
• Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness.
• Works with, trains, and/or acts as a good example for clients receiving training at Goodwill.
• Perform other duties as required and as assigned.

MINIMUM JOB REQUIRMENTS:

• Knowledge of basic accounting and cash control procedures.
• Basic skills to determine the value of merchandise.
• Experience with multiple store locations preferred.
• Ability to work independently with minimum supervision.
• Excellent interpersonal and communication skills.
• Provide own transportation to fulfill job duties.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the required knowledge, skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor’s Degree in Business or related field. Five years experience in a senior manager level position in the retail or nonprofit sector. Portions of education may be substituted with retail management experience.
• Language Skills: Ability to effectively present information and respond to questions from groups, managers, employees, clients, customers, and the general public using tact, courtesy and cooperativeness.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables; exercise judgment, resourcefulness, ingenuity and initiative.

Other Skills and Abilities:

Effective interpersonal and communications skills to interact effectively with all levels of management and staff. Proficient skills in common accounting and Microsoft software; willingness and ability to become an in-house expert on those systems preferred. Ability to operate office equipment, including computer, telephone, cell phone, tablet, fax and copy machine. Must exhibit a high level of integrity and business ethics.

Strong teamwork skills and ability to work with all levels of organization. Excellent interpersonal skills with the ability to establish and maintain open and honest relationships with a diverse group of individuals. Good understanding of methods needed to effectively operate a retail and material handling/production operation.

Willingness to work flexible, varying hours, including evenings and weekends. Demonstrated successful experience making presentations to a variety of audiences. Ability to work independently with minimum supervision. Ability to accept responsibility, take initiative, problem solve and exercise good judgment. Ability to be flexible and adaptable in handling interruptions and managing multiple priorities. Ability to train, work with and/or act as a good example to individuals receiving services at Goodwill. Ability to maintain a high level of confidentiality.

Certificates, Licenses, Registrations:

Valid Driver’s License, car insurance and reliable automobile required.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.