Operations Manager

Summary:

Oversees the yard, warehouse, receiving, and delivery operations of the location, combining the responsibilities of the Yard Manager and Dispatcher. Directs yard associates and drivers to ensure safe merchandise handling, accurate orders, efficient fleet utilization, and timely customer service.

Essential Duties and Responsibilities:

• Duties and responsibilities include the following. Other duties may be assigned.
• Directs daily yard, warehouse, receiving, and delivery operations; schedules personnel, equipment, and work priorities.
• Coordinates customer deliveries and vendor and jobsite pickups using CDL Class A, boom, and non-CDL drivers.
• Combines delivery orders based on geography, delivery time frames, equipment capabilities, load weights, and customer requirements to improve productivity.
• Coordinates short-lead delivery requests with sales and location staff and communicates schedule changes.
• Processes and tracks customer backorders and arranges delivery as merchandise becomes available.
• Ensures delivery orders are invoiced accurately and resolves discrepancies with location personnel.
• Supervises load building, staging, verification, and safe securing of customer orders for delivery.
• Supervises unloading, verification, and proper storage of incoming merchandise; documents shortages, freight damage, and vendor claims.
• Ensures special-order merchandise is correctly identified, tagged, stored, and protected.
• Oversees stock protection, loss prevention, yard housekeeping, and safe merchandise storage.
• Trains yard associates in receiving, load building, banding/strapping, equipment use, and safe handling practices.
• Supervises drivers, communicates assignments, and addresses delivery service and performance concerns.
• Oversees daily preventative maintenance inspections of delivery vehicles, forklifts, and other yard equipment.
• Maintains banding/strapping equipment and adequate supplies.
• Ensures compliance with applicable DOT requirements, company safety policies, and proper lifting and material-handling practices.
• Immediately reports accidents, injuries, and damage to merchandise, facilities, equipment, vehicles, or customer property.
• Reviews yard conditions, operational workflow, and equipment needs; recommends improvements to the Location Manager.
• Works with location management on staffing, training, performance, and operational concerns.
• Performs opening, closing, and assigned location system procedures as scheduled.