Operations Specialist

You will support crypto and banking transactions, withdrawal verification, reconciliations, account administration, and client onboarding. You will perform KYC/AML reviews, support compliance operations, maintain systems and records, and provide functional guidance to part-time operations colleagues.

Responsibilities

• Support crypto and banking transactions through on-chain settlement
• Verify withdrawal requests and review complex cases
• Prepare crypto, fiat, and assets-under-custody reconciliations and reports
• Resolve account issues with internal teams
• Maintain operational hardware, software, and backup systems
• Manage client onboarding and account opening
• Perform KYC/AML due diligence, sanctions checks, and risk checks
• Maintain audit-ready client records
• Open, maintain, and close client accounts
• Monitor client accounts and update risk profiles
• Support compliance alert screening and approved compliance actions
• Guide part-time operations staff, coordinate handovers, review work, and train new colleagues

Requirements

• Bachelor's degree or equivalent
• 2–3 years of operations, banking, or financial-services experience
• Knowledge of KYC/AML, reconciliations, or financial operations
• Experience guiding or coordinating colleagues
• German and English communication skills
• Proficiency with email, spreadsheets, and databases
• Availability for evening and Sunday work

Benefits

• Bonus
• RSUs
• Paid parental leave
• Paid vacation
• Free lunches, dinners, and snacks
• Computer equipment
• Workplace furniture