Operations Specialist

Help Transform Lives Through Recovery and Hope!

Are you compassionate, motivated, and dedicated to supporting individuals on their recovery journey? We are seeking an experienced (licensed or certified) and motivated Operations Specialist to join our mission-driven organization, committed to helping individuals achieve lasting recovery and improved well-being.

Our mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorders, co-occurring mental health disorders, and related conditions, regardless of individual circumstances. We need hope-bringers and changemakers - because the work we all do matters. Join a team that shows up for each other as much as we show up for our clients. At Gaudenzia, your purpose fuels progress - for yourself and others.

The Operations Specialist is responsible for coordinating and supporting the day-to-day administrative and operational functions of behavioral health programs. This role supports efficient workflows, regulatory compliance, and high-quality patient care while partnering closely with clinical leadership. This position has no direct reports and does not supervise staff.

The position is a key link between operations, clinical teams, and executive leadership to optimize service delivery, patient access, and program outcomes.

Why Join Us?

Every day, our team helps individuals rediscover hope, rebuild relationships, and achieve lasting recovery. If you are passionate about helping people overcome substance use and mental health challenges and want to work for an organization committed to dignity, compassion, and recovery for all, we encourage you to apply.

Qualifications

Essential Qualifications:

• Bachelor's degree in Healthcare Administration, Psychology, Social Work, or related field (preferred)
• 2--5+ years of experience in behavioral health, healthcare operations, or related setting
• 2-5 years of work experience in facility operations and/or administration

Acceptable degrees include (but are not limited to): Social Work, Psychology, Addiction, Counseling, Human Services, Criminal Justice, and more.

Essential Functions, Duties & Responsibilities

Operations

• Coordinate and support daily operations of behavioral health services (outpatient, inpatient, or SUD programs)
• Ensure efficient patient flow, scheduling, intake, and service delivery processes
• Develop and implement workflows to improve access, efficiency, and outcomes
• Monitor and manage key performance indicators (KPIs) and operational metrics
• Ensure day to day core functions are occurring as applicable: maintenance, client transportation, client food services, administrative inventory and purchasing, IT set ups, etc.

Staff Support & Coordination

• Support onboarding, training, and staff development logistics in coordination with staff supervisors
• Promote a positive, accountable, and trauma-informed team culture
• Program & Quality Management
• Ensure compliance with regulatory, licensing, and accreditation standards (e.g., CARF, Joint Commission)
• Support quality improvement initiatives and performance improvement plans
• Monitor documentation, service delivery, and program fidelity
• Assist in program development, expansion, and implementation

Financial & Administrative Oversight

• Assist with budget management, expense monitoring, and resource allocation
• Track productivity, staffing ratios, and financial performance indicators
• Oversee supply, equipment, and facility needs

Collaboration & Communication

• Partner with clinical leadership to align operations with treatment goals
• Serve as liaison between departments (clinical, medical, intake, billing)
• Communicate effectively with staff, clients, families, and stakeholders
• Participate in leadership meetings, audits, and strategic planning

Compliance & Risk Management

• Ensure adherence to HIPAA, confidentiality, and ethical standards
• Coordinate ongoing readiness for audits, inspections, licensing visits, and accreditation reviews by maintaining preparation checklists, organizing supporting records, and coordinating requested materials with program leadership
• Maintain organized, current, and accessible operational documentation, including drill logs, safety inspection records, maintenance records, and audit preparation materials; identify missing or incomplete items and coordinate follow-up with responsible departments
• Coordinate scheduling, preparation, and documentation of required emergency drills in accordance with organizational policy; maintain drill calendars, participation records, findings, and follow-up actions in partnership with designated leaders
• Conduct and document routine facility safety and readiness walkthroughs using approved checklists; identify environmental hazards, blocked exits, supply or equipment concerns, and maintenance needs, and promptly report concerns to appropriate leadership
• Track audit findings, drill improvement items, and safety-related corrective actions; coordinate status updates, maintain evidence of completion, and escalate overdue or unresolved items to the Regional Operations Director
• Respond to incidents, crises, and operational issues as needed

What We Offer: Competitive Pay - Excellent Benefits - On The Job Training - Upward mobility - Educational assistance to help you grow with us in this life saving field!

For additional details regarding our benefits, please visit:

Gaudenzia is proud to be an employer of choice - and a treatment provider of choice - in the substance use and co-occurring disorders treatment field. We work hard to foster an inclusive, supportive environment where our employees and clients always feel safe and welcome. Come work with us!

Our Agency is committed to the principles of equal employment. We believe in fostering a positive work environment in which every employee is treated with respect. Our staff hiring and recruitment practices are grounded in fairness, transparency, and merit. All employment decisions are based on job-related qualifications, relevant skills, experience, and alignment with our mission and values. We actively recruit from a broad range of educational and professional backgrounds to attract the most qualified candidates, ensuring equal opportunity for all applicants without preference or discrimination. Our process uses consistent and clear evaluation criteria to support objective decision-making. By emphasizing accountability, efficiency, and integrity throughout every stage--from job posting to onboarding--we build a workforce defined by excellence, professionalism, and commitment to our shared purpose. Gaudenzia is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.