Operations Specialist

🚀 Ready to Shape the Next Chapter of Fintech Operations?

About The Role

As Operations Specialist at Ooredoo Fintech Maldives, you’ll play a key role in ensuring the smooth, reliable operation of mFaisaa and our digital financial services.

You’ll work across wallet and transaction operations, customer escalations, settlements and reconciliations, transaction monitoring, merchant support, operational reporting, and UAT. Partnering with Finance, Product, Technology, Data, Compliance, banks, merchants, and payment partners, you’ll help resolve complex operational issues and strengthen service delivery.

This is an opportunity for a hands-on fintech professional who understands the end-to-end payments lifecycle and enjoys turning operational challenges into better processes, stronger controls, and a seamless customer experience.

🛠 What You’ll Get Your Hands On

Wallet & Transaction Operations
Own complex payment, wallet and transaction issues, monitoring transaction flows and driving exceptions through to resolution.

FinOps, Settlements & Reconciliations
Support settlement and reconciliation cycles, investigating discrepancies, exceptions and disputes with Finance and payment partners.

Operational Data, MIS & Analytics
Track operational KPIs, SLAs and transaction performance, turning data into actionable insights and management reporting.

Merchant & Partner Operations
Support merchant onboarding and work with banks, merchants, vendors and payment partners to resolve operational issues.

Controls, SOPs & Compliance
Strengthen operational controls, process documentation and SOPs while maintaining audit and regulatory readiness.

UAT & Product Deployment
Execute UAT for new wallet features and payment journeys, document test outcomes, track defects and support production readiness.

Cross-Functional Delivery
Partner with Product, Technology, Finance, Data, Compliance, Legal, Marketing and Commercial teams to deliver operational and business initiatives.

Continuous Improvement
Identify process gaps and opportunities to improve customer experience, service reliability and operational efficiency.

🧙 What We're Looking For

• 3–5+ years in fintech, payments, digital banking, mobile money or financial services operations.
• Strong expertise in wallet/payment operations and transaction investigations.
• Practical exposure to settlements, reconciliations and FinOps.
• Strong analytical skills and confidence working with operational data and KPIs.
• A track record of taking ownership, solving complex issues and driving outcomes across teams.

Why join us? 🚀

🌍 Work across markets and the wider fintech ecosystem.
💡 Help shape scalable digital financial services.
📈 Influence operational and customer outcomes.
🤝 Collaborate across Product, Technology, Finance and Commercial teams.
🚀 Grow alongside an evolving fintech business.