Operations Supervisor

Acadian Companies
JOB DESCRIPTION
Job Title:	Acadian Health Operations Supervisor
Alternate Job Title(s):	N/A
Division/Department:	Acadian Health
Status:	Salary – Exempt
Performance Appraisal Type:	Professional

JOB SUMMARY: The Acadian Health Operations Supervisor is responsible for the oversight of day-to-day operations of Acadian Health programs and serves as the direct contact for field staff and customers. The OS leads by example demonstrating core values at all times. Additional responsibilities include working as a field medic on an as-needed basis, assisting with business development, scheduling of field staff, conducting local operational orientation and clinical clearance, field observation of field staff performance, training, QI, achieving division key performance indicators, and assisting management as needed.

REPORTS TO: Acadian Health Operations Manager

EQUIPMENT: Computer, printer, copier, fax, phone, iPad, audiovisual equipment, and medical equipment utilized within the Acadian Health division.

DUTIES AND RESPONSIBILITIES: This job description is not intended, nor should it be construed, to be an all-inclusive list of responsibilities, duties, skills, or working conditions associated with the job. It is intended to be a general description of the essential duties and requirements common to positions of this type and may be subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Participate in interviews of potential field staff candidates
2. Coordinate and conduct local operational orientation and clinical clearance
3. Coordinate and ensure adequate training of field staff in collaboration with QIC/EC
4. Day-to-day oversight of operational activities
5. Coaches employees, providing professional and personal guidance, aimed at optimizing performance and morale.
6. Responsible for employee documentation and maintenance of the computerized employee profile system (i.e., commendations, counseling’s, attendance, incident reports, etc.).
7. Work closely with contracted partners to ensure the success of programs
8. Actively participate in business development efforts in all markets
9. Acquire, track, and distribute division assets
10. Manage ordering and distribution of stock for field gear
11. Assist in maintaining departmental CLIA moderate complexity certification programs
12. Assist with the clinical design of programs in collaboration with QIC/EC
13. Ensure clinical documentation complies with contract and billing requirements
14. Monitor and maintain program KPIs
15. Work with the Operations Manager to maintain staff performance and morale
16. Assist with staff performance evaluations and career conversations
17. Assist with the development of division protocol, policy, and procedure
18. Work shifts as field staff on an as-needed basis
19. Maintain all credentials required for field staff
20. Maintain competency in all aspects of clinical care as defined by Acadian Health programs in collaboration with QIC/EC
21. Other duties as assigned by management

QUALIFICATIONS:

1. Degree from an accredited college or university is preferred
2. Nationally registered and/or state-licensed paramedic or RN
3. Ability to obtain Community Paramedicine (CP-C) certification, complete the NEMSA Essentials Course, or obtain a state-issued community paramedicine endorsement within two years of hire, as required for practice in Hospital at Home operations.
4. Use of Microsoft Office programs, math, medical terminology, and operation of all medical equipment utilized within the Acadian Health division.
5. Preferred experience:
1. 5 years of direct clinical care experience
2. Previous supervision experience
3. Critical Care Transport certification
4. QA/QI program development and maintenance
6. Strong written and oral communication skills, the ability to work autonomously, and critical thinking skills
7. Ability to complete multiple, consecutive days of travel as needed

IF A CURRENT ACADIAN EMPLOYEE:

1. Recommendation letter from current OM and QIC
2. No significant clinical issues for the past one (1) year
3. Minimum of two (2) years direct patient care experience

INTERPERSONAL REQUIREMENTS:

1. Maintain social, ethical, and organizational norms
2. Ability to simultaneously manage multiple complex projects
3. Maintain a high level of motivation; develop a sense of ownership of job tasks and results
4. Ability to work under the pressure of meeting strict deadlines
5. Excellent interpersonal and communication skills
6. Ability to effectively work with management/leadership

TRAINING:

1. Orientation to job requirements
2. Supervisor/leadership training
3. Clinical and operational training relevant to Acadian Health programs
4. Training on technology specific to Acadian Health programs

The deadline to apply is Monday, August 3rd.

PHYSICAL DEMANDS:

Physical activities and the amount of time spent performing each while on this job:

AMOUNT OF TIME
	None	Up to 1/3	1/3 to 2/3	Over 2/3
Stand			X
Walk			X
Sit				X
Talk or hear				X
Use hands to finger, handle or feel				X
Climb or balance		X
Stoop, kneel, crouch or crawl		X
Reach with hands and arms			X
Taste or smell	X

Weight lifting requirements and the amount of time spent lifting on this job:

AMOUNT OF TIME
	None	Up to 1/3	1/3 to 2/3	Over 2/3
Up to 10 pounds				X
Up to 25 pounds				X
Up to 50 pounds		X
Up to 100 pounds	X
More than 100 pounds	X

Vision requirements:

X	Close Vision (clear vision at 20 inches or less)
X	Distance Vision (Clear vision at 20 feet or more.)
X	Color Vision (Able to identify and distinguish colors.)
X	Peripheral Vision (Able to observe areas that can be seen up and down or to the left and right while eyes are fixed on a given point).
X	Depth Perception (Able to judge distances and spatial relationships.)
X	Focusing (Able to adjust the eye to bring an object into sharp focus.)

WORK ENVIRONMENT:

Specific situations that lead to environmental conditions can include: hazardous materials, electrical emergencies, vehicular accidents, outdoor emergency settings, hurricanes, tornadoes, industrial accidents, conditions affecting driving, settings where heavy equipment such as extrication tools are in use, etc.

Exposure to environmental conditions and the amount of time exposed to each on this job:

AMOUNT OF TIME
	None	Up to 1/3	1/3 to 2/3	Over 2/3
Wet, humid conditions (non-weather)	X
Work near moving mechanical parts	X
Work in high, precarious places	X
Fumes or air borne particles	X
Toxic or caustic chemicals	X
Outdoor weather conditions		X
Extreme cold (non-weather)	X
Extreme heat (non-weather)	X
Risk of electrical shock	X
Work with explosives	X
Risk of radiation	X
Vibration		X

Noise level associated with this job:

_X__ Moderate Noise (Ex: business office with typewriters and/or computer printers, light traffic).

___ Loud Noise (Ex: metal can manufacturing, large earth-moving equipment).

___ Very Loud Noise (Ex: jack hammer work, front row at rock concert).