Operations Supervisor (Capital Area)

Acadian Ambulance currently has an opening for a full-time Operations Supervisor in the Capital region.

JOB SUMMARY: Provide immediate supervision of employees, stations, units, and spare units in the assigned area to ensure quality patient care and transportation of the sick and injured in accordance with local, state, national, and Acadian Ambulance standards of practice.

DUTIES AND RESPONSIBILITIES: This job description is not intended, nor should it be construed, to be an all-inclusive list of responsibilities, duties, skills, or working conditions associated with the job. It is intended to be a general description of the essential duties and requirements common to positions of this type and may be subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervision, training, scheduling, and evaluation of employees by working on a sprint unit as needed.
• Respond to accidents and disasters while working on an assigned sprint truck; act as first responder as needed.
• Oversee completion of all logs and timesheets; ensure compliance with medical reporting requirements. Conduct internal medical audits. Obtain signatures as requested.
• Coordinate equipment routing to units and stations. Monitor condition of mainline and spare units.
• Monitor performance issues including AMPS, refusals, on-scene times, AllSafe reports, station maintenance.
• Act as liaison between management and field personnel. Communicate policy changes, post memos and distribute information as needed.
• Assist operations manager with marketing efforts. Visit hospitals and other medical facilities to promote positive community and business relations.
• Investigate customer-call inquiries related to customer service, operational and clinical performances.
• Must be able to make independent decisions concerning the safety of EMS employees and to act decisively when necessary to ensure patient care, public safety, and employee safety are not compromised.
• Participate in goal setting and strategic planning.
• Participate in disaster drills, Quarterly staff meetings, community meetings, Bi-Weekly OS meetings,
• Special projects or other assignments/duties as deemed necessary by operations manager/VP.
• Qualifying candidate must have previous experience as a Paramedic Field Supervisor.

This position requires an experienced paramedic with strong organizational skills, a good driving record, and personal computer skills. Previous supervisory experience or demonstrated leadership ability, CCT certification, and successful completion of the NIMS 300 course are preferred. Graduation from or participation in ACES program is helpful. PALS certification is preferred.