Operations Supervisor

Background

Homeboy Threads is building a world in which our human and natural resources are valued, not wasted. Our mission is to provide our customers with the highest quality apparel reuse and recycling solutions while employing people who face systemic barriers to work. We are affiliated with Homeboy Electronics Recycling and part of the Homeboy Industries family.

Summary

The Apparel Supervisor oversees Homeboy Threads’ daily operations in triage, reuse, recycling, and other functions, ensuring that performance targets, quality standards, and safety requirements are met. This role is responsible for training and developing staff and trainees, fostering a positive and accountable team culture, and ensuring compliance with company policies. This position also contributes to planning and continuous improvement initiatives.

Responsibilities

Supervision & Leadership

• Oversee daily activities of staff and trainees across triage, reuse, recycling, and other functions.
• Lead daily huddles to communicate goals, priorities, and updates.
• Train and mentor team members, motivating them to achieve quality and productivity targets.
• Monitor staff techniques and suggest process improvements.
• Conduct performance reviews and apply disciplinary actions when warranted.
• Lead by example—modeling “hustle,” respect, teamwork, and other company values while working alongside staff in various functions as needed.
• Ensure conformance with company policies and Quality, Environmental, Health & Safety (QEHS) standards, including the correct use of Personal Protective Equipment (PPE).

Planning & Analysis

• Meet regularly with managers to ensure alignment and execution on priorities.
• Update dashboards and report requested data to managers (daily, monthly, etc.) as needed.
• Produce daily and weekly plans that include tasks, targets, special projects, etc.
• Ensure that job sequencing and scheduling align with operational, revenue, and sales priorities.
• Check customer data (receiving acknowledgements, asset inventory spreadsheets, certificates of recycling, etc.) for completeness and accuracy.
• Help generate detailed reports for internal and external audiences, reviewing for accuracy.
• Support on conducting time studies and similar analyses.
• Help identify and implement new processes, tools, software, hardware, and other equipment that will increase throughput, productivity, safety, etc.
• Document processes and procedures.

Receiving & Triage

• Help ensure all jobs are properly recorded, received, and processed in the company ERP system.
• Help ensure that customer requirements and reporting timely are met.
• Continuously refine the sorting process to improve reuse/recycling outcomes.

Reuse

• Review resale restrictions and ensure appropriate routing of inventory across allowed resale pathways (e.g., wholesale, in-person, e-commerce, etc.) based on condition, style, brand, etc.
• Ensure that the required attributes for each item are recorded based on resale pathway.
• Maintain organized inventories of items ready for sale.
• Support with staging and fulfillment of wholesale and direct-to-consumer merchandise.
• Help develop and manage downstream sales channels (wholesale & retail, online & physical).
• Ensure fast, responsive, and professional customer service.
• Consider market trends, promotions, and competitor listings, etc. in managing inventory.
• Help plan and supervise popup and other sale events including offsite/weekend work as needed.
• Supporting event logistics (e.g., driving vehicles as needed, scheduling vendors, etc.), as meets organizational needs.
• Maintaining accuracy and performance of e-commerce operations (listings, customer communication, order fulfillment).

Recycling (including Detrimming / Destruction)

• Help ensure that material is being processed efficiently and in accordance with customer requirements and downstream specifications.

Other Duties & Responsibilities

• Share on-call responsibilities to open, close, or check on facilities.
• Help transport to carriers if needed.
• Be willing to roll up sleeves and get the job done or solve a problem in the moment.
• Any and all other projects, duties, and activities as assigned.