Operations Supervisor - Night Shift

The Operations Supervisor provides immediate supervision of employees, stations, units, and spare units in assigned areas to ensure quality patient care and transportation of the sick and injured in accordance with local, state, national, and Acadian Ambulance standards of practice.

DUTIES AND RESPONSIBILITIES: This job description is not intended, nor should it be construed, to be an all-inclusive list of responsibilities, duties, skills, or working conditions associated with the job. It is intended to be a general description of the essential duties and requirements common to positions of this type and may be subject to change. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Staffs designated sprint unit and schedule and responds to major accident scenes or calls.
• Supervises EMT personnel, observing field personnel on emergency and non-emergency scenes.
• Coaches employees, providing professional and personal guidance, aimed at optimizing performance and morale.
• Oversees proper completion of all logs and completes first approval on timesheets.
• Observes crew change and ensures smooth transition.
• Responsible for employee documentation and maintenance of the computerized Employee Profile system (i.e., commendations, counselings, attendance, incident reports, etc.).
• Maintains 24 hours on call status.
• Staffs openings and extra crews in area as needed.
• Facilitates new employee orientation and new paramedic skills/performance assessment.
• Monitors O2 levels at stations in assigned area.
• Completes medical audits for assigned area.
• Ensures equipment is routed to appropriate units and stations.
• Monitors and reports on condition of mainline and spare units in area.
• Monitors refusals, on-scene times and AllSafe driving reports and implements strategies with employees for improvement.
• Communicates policies, procedures, and information appropriately and in a timely manner to employees.
• Monitors station maintenance.
• Participates in goal planning sessions.
• Participates in area disaster drills.
• Visits hospital and nursing home staff to maximize relationships.
• Assists Operations Manager with corrective action, investigations, and complaint resolutions.
• Monitors petty cash at assigned stations in the district.
• Monitors usage and storage of controlled substances.
• Facilitates a voicemail sprint shift report to district management.
• Attends staff meetings and may assist with facilitation of the meetings.
• Represents Acadian at occasional public meetings.
• Responds to calls as a first responder when necessary.
• Periodically rides third person with assigned employees.
• Obtains signatures on assigned documents.
• Performs other duties as assigned.

QUALIFICATIONS:

• High School Diploma or GED.
• National and/or State certification as an AEMT or Paramedic required (determined by appropriate state requirements).
• Current CPR certification as established by the American Heart Association.
• Current ACLS certification as established by the American Heart Association.
• Current and valid state-issued driver’s license determined by appropriate state requirements (equivalent of a Louisiana Class “D” driver’s license).
• Must be able to read, write and communicate professionally and effectively with employees and managers. Must possess the ability to write simple correspondence or reports. Must possess the ability to effectively present information in one-on-one and small group situations to other employees and/or managers.
• Must be knowledgeable of company protocols, operational procedures, and safety policies.
• Must be able to drive large vehicles in normal and adverse conditions.

INTERPERSONAL REQUIREMENTS:

• Maintain social, ethical, and organizational norms.
• Achieve accomplishment of all task details, no matter how small.
• Maintain good personal motivation; develop a sense of ownership of job tasks and results.
• Must have a sense of urgency for all work performed.
• Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers and the general public.