Oracle Cloud Technical Support Consultant

**Job Description:** Responsibilities: - Provide day-to-day support and quality assurance for a variety of customers - You’ll be responsible for assisting our clients based in the United States during their business hours. This position requires flexibility, excellent communication skills, and the ability to work effectively across **US time zones and manage the significant time difference (ranging from 9.5 to 12.5 hours) between India and specific US time zone.** - Design, develop and support integrations in OIC to Oracle ERP Cloud including making REST and SOAP calls, FBDI File Uploads. - Design, develop and support integrations in OIC to Oracle ERP Cloud including extracting Oracle ERP Cloud data using BI Publisher reports, analysis and OTBI Reports. - Design and develop customizations using Visual Builder, ADF and Process Builder in OIC to Oracle ERP Cloud - Provide hands-on technical and development support for implemented Oracle ERP Cloud modules - Provide hands-on technical and development support for implemented integrations in OIC to Oracle ERP Cloud. - Provide hands-on technical and development support for implemented customizations using Visual Builder and Process Builder in OIC to Oracle ERP Cloud - Gather and document business requirements on IT incidents and change work. - Document and manage technical specifications and software packages - Assist in defining and optimizing simple yet effective business processes and drive change within the organization through negotiation and consensus-building - Help ensure that ERP initiatives follow the proper planning, scheduling and management processes - Manage on-time changes delivery and business expectations and ensure internal customer satisfaction - Provide hands on analysis, design, testing, implementation and post implementation support utilizing prescribed software design lifecycle techniques and system documentation techniques (AIMS/OUM) - Liaise directly with clients to ensure all requests for change are properly designed, assessed, prioritized, and managed through to completion. - Assist with transitioning clients into support post Cloud implementation projects and from competitors. - Identifying persistent problems and work with key stakeholders to address the root causes. - Support all aspects of Cloud Quarterly Releases from Impact Assessment through testing and defect support - Creating test plans and coordinating testing with the different stakeholders **Qualifications:** - A minimum of 7 years’ experience as a technical support analyst or similar role. - Oracle ERP Cloud and Oracle Integration Cloud experience. - Oracle ERP and HCM integration delivery using Oracle Integration Cloud - Experience of system interfaces (predominantly on a PaaS Cloud) - Provide expert-level technical knowledge in Oracle PaaS products, including OIC, VBCS, PCS/OPA, ATP, and others. - Experience building integration in OIC using REST/SOAP Services. - Experience building integrations in OIC, building and Uploading FBDI Files to Oracle ERP Cloud - Knowledge of Oracle Interface tables in financial and procurement modules. - Hands-On Experience of XSLT - Hands-On Experience on data migration/integration methods i.e. SOAP and Rest Web Services, FBDI and ADF DI - Hands-On Experience on reporting tools such as OTBI, BI Publisher - Hands-On development of packages and functions using SQL/PLSQL and exposing them as REST using ORDS. - Good Knowledge on building custom ESS jobs - Hands-on with development & unit testing of integration components & web services (SOAP/REST) using OIC - Hands-on with development & unit testing of VBCS components - Hands-on with development & unit testing of ADF components using Jdeveloper - Technical requirements: OIC, FBDI files, OTBI Reports, SQL, PL/SQL, Oracle BI Publisher, VBCS, PCS/OPA, ATP & Cloud knowledge - Must have good experience translating business requirements and design into technical solutions - ITIL process Knowledge - Ability to research, learn, troubleshoot and support complex system customisations - Willingness to operate and progress in areas that are outside of previous experience - Ability to multi-task and prioritise across concurrent workload may be required. - Excellent written and verbal communication - Experienced user of defect tracking systems, including the extraction of key data for weekly reporting and KPI tracking. **Desirable Skills:** - Hands-On Experience on reporting tools such as Smart View and FRS reports - Technical requirements: BPM workflows, Application Composer, OBIEE/OBIA/OAC - Oracle Cloud Technical Certification