P197-Training Supervisor.

The Training Supervisor is responsible for leading trainer teams, ensuring effective training delivery, driving learner performance, and supporting operational readiness. This position manages the day-to-day execution of training programs, coaching trainers, monitoring class performance, and ensuring learners successfully achieve certification and proficiency goals.

Training Operations Management

• Supervise the execution of new hire, upskilling, cross-skilling, and development training programs.
• Ensure training classes are delivered consistently, effectively, and in accordance with company and client standards.
• Monitor class performance, attendance, graduation rates, and learner engagement.
• Ensure training schedules, staffing, and classroom resources are aligned with business needs.

Trainer Leadership & Development

• Directly supervise Trainers and Senior Trainers.
• Conduct regular coaching, feedback sessions, and performance reviews.
• Develop trainer facilitation, coaching, and leadership capabilities.
• Lead trainer calibration sessions to ensure instructional consistency.
• Identify and develop future training leaders.

Learner Performance Management

• Monitor learner progress throughout training.
• Identify at-risk learners and implement intervention plans.
• Ensure learners meet certification, proficiency, and readiness requirements.
• Partner with Operations to support successful transition from training to production.
• Drive learner accountability and engagement throughout the training process.

Coaching & Performance Improvement

• Coach trainers on facilitation, learner engagement, classroom management, and performance improvement techniques.
• Analyze learner and trainer performance data to identify trends and improvement opportunities.
• Implement corrective actions and continuous improvement initiatives.
• Support a coaching culture focused on behavior change and measurable performance outcomes.

Stakeholder Partnership

• Partner with Operations, Quality, Workforce Management, Recruiting, and Human Resources to ensure alignment on training priorities.
• Communicate training performance, risks, and readiness updates to leadership teams.
• Participate in client meetings, audits, and business reviews as needed.
• Serve as a key liaison between Training and Operations.

Performance Monitoring & Reporting

• Track and report key training metrics, including:
  • Graduation rates
  • Certification rates
  • Speed-to-proficiency
  • Nesting performance
  • Quality performance
  • Sales performance
  • Attendance and attrition
• Conduct root cause analysis and implement action plans to improve results.
• Maintain accurate training records, reports, and documentation.

Learning Technology Utilization

• Ensure effective use of learning technologies, LMS platforms, virtual learning tools, simulators, and AI-enabled coaching systems.
• Monitor trainer and learner adoption of digital learning tools.
• Support implementation of new learning technologies and training innovations.
• Leverage available data and technology to improve learner outcomes.

Compliance & Quality Assurance

• Ensure training programs comply with company policies, client requirements, and regulatory standards.
• Maintain training audit readiness and documentation compliance.
• Monitor curriculum adherence and instructional quality.
• Participate in quality reviews and continuous improvement activities.

Leadership & Culture

• Foster a culture of accountability, collaboration, engagement, and continuous learning.
• Promote learner-centered and performance-driven training practices.
• Support change management and organizational initiatives.
• Model company values and leadership behaviors.