Partnerships Manager
Description
About Us
Snappy Technologies is a growing B2B SaaS business transforming how retailers and enterprise partners manage and scale their digital commerce operations. Part of Snappy Group, we're building on our experience in retail technology to deliver innovative solutions that simplify operations, improve efficiency and unlock new commercial opportunities.
At the heart of our offering is Order Aggregation, a technology solution that brings orders from multiple delivery platforms into one streamlined system, reducing operational complexity and helping retailers manage their online channels more effectively. Alongside this, we're developing broader technology solutions, integrations and white label capabilities that support businesses in an increasingly connected retail landscape.
We're more than a technology provider; we're a commercial and innovation partner, helping retailers and enterprise customers navigate the evolving digital marketplace. At Snappy Technologies, we're focused on building scalable solutions, breaking down barriers and shaping the future of retail technology in the UK and beyond.
Location
This is a hybrid or remote role, with opportunities to collaborate with colleagues across our Dundee and Edinburgh offices and engage directly with external partners. Some travel will be required depending on business and partnership needs.
About the team
Snappy Technologies is a growing team within Snappy Group, combining entrepreneurial thinking with the experience and expertise of an established technology business.
While the role sits within Snappy Technologies' reporting structure, you'll work across Snappy Group, supporting partnerships that underpin both our established marketplace and our growing technology solutions.
We're a relatively small, hands-on business, where teams work closely together and everyone plays a part in getting things done.
About the role
We're looking for a commercially minded, hands-on Partnerships Manager to help us manage and strengthen the external partnerships that support Snappy Group's products and services.
We already work with a number of technology, EPOS, integration, delivery and other service partners. We're looking for someone who can take ownership of these relationships, keep things moving and make sure we're working effectively together.
This is a varied, practical role. You'll be comfortable having commercial conversations with senior stakeholders, working through operational or technical challenges and getting involved in the day-to-day detail.
You'll help improve how we manage partner relationships, monitor performance, address recurring issues and identify opportunities to create additional commercial value. You'll also support new partnership opportunities as the business develops.
We're a lean, growing business, so you'll need to be comfortable working with evolving processes, managing your own priorities and taking a practical approach to getting things done.
Your day-to-day will include:
Developing a clear understanding of partner priorities, contractual commitments and opportunities to create mutual commercial value.
Coordinating regular partner engagement, performance reviews and constructive discussions to strengthen relationships and outcomes.
Working closely with Product, Engineering, Operations and Commercial teams to ensure partnership dependencies, commitments and challenges are understood and progressed.
Identifying and addressing barriers to effective partnership delivery, coordinating issue resolution and escalating matters where appropriate.
Identifying opportunities to improve partner adoption, commercial performance and joint growth initiatives.
Supporting the assessment, onboarding and development of new partnerships, ensuring effective collaboration and alignment with business priorities.
To be successful in this role, you'll be/have:
Proven experience managing B2B technology, platform, integration or service partnerships, including relationships with external technology providers.
A good working understanding of how technology platforms and integrations work, including APIs, data flows, system dependencies and common integration challenges.
Experience working with technical teams and external partners to understand integration requirements, investigate issues and coordinate solutions.
The ability to confidently discuss technical matters with partners, ask the right questions and understand the commercial and operational impact of technical issues.
Strong relationship management skills and confidence working with external stakeholders at different levels.
Commercial awareness, including experience negotiating agreements, managing performance or improving commercial outcomes.
Experience coordinating stakeholders across different teams to resolve issues and deliver improvements.
The ability to independently manage external relationships, exercise sound commercial judgement and follow through on commitments.
Strong organisational skills, attention to detail and the ability to manage competing priorities.
A track record of taking ownership and personally delivering outcomes.
Experience in any of the following would be useful:
Retail technology, e-commerce, marketplaces or SaaS.
EPOS, payment platforms, delivery services or logistics integrations.
Partner performance management, SLAs, contract renewals or commercial governance.
Working in a start-up, scale-up or smaller technology business.
Supporting the onboarding or development of new commercial or technology partnerships.
You don't need experience in every area. We're more interested in your ability to build effective relationships, understand commercial priorities and get things done.
Who you are
Community: You collaborate and share success with colleagues and partners.
Be Snappy: You work at pace and adapt to changing priorities.
Breaking Barriers: You find creative ways to solve problems and open new opportunities.
Craic on: You enjoy working with a range of stakeholders and bring positive energy to the role.
What’s in it for you
Joining Snappy Technologies means becoming part of a growing B2B technology business where your relationships, commercial judgement and ideas can make a real impact. You'll have the opportunity to work with a diverse network of partners, collaborate closely with senior leadership and help shape how our partnership ecosystem develops.
We offer a competitive salary, flexible working arrangements and opportunities for development within an ambitious, supportive and collaborative team.
Applying
Our recruitment process will consist of up to three stages, giving you the opportunity to meet members of the team, learn more about Snappy and the role, and for us to get to know you and your experience.
We welcome applications from people of all backgrounds and are committed to inclusive recruitment.