Patient Access Specialist - Switchboard/Scheduling

The Patient Access Specialist (PAS) provides timely, patient-centered access to services at St. Peter’s Health Medical Group clinics and Regional Medical Center. This position delivers excellent customer service while managing patient registration, appointment scheduling, insurance verification, referrals, authorizations, and applicable payments.

The PAS works collaboratively with patients, providers, and care teams to ensure accurate patient information, efficient clinic operations, and a positive patient experience. Responsibilities also include answering patient inquiries, providing appointment instructions, maintaining accurate electronic health records, and supporting general office operations.

This position requires knowledge of HIPAA, patient rights, consent requirements, payer guidelines, and organizational policies and procedures, while consistently demonstrating St. Peter’s Health behavioral standards.

KNOWLEDGE/EXPERIENCE: 1-2 years of hospital admissions or provider’s office experience preferred. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers. Impeccable personal honesty, integrity and confidentiality are essential. Medical terminology preferred.

EDUCATION: High School Diploma, GED, or HiSET GED preferred.

LICENSE/CERTIFICATION/REGISTRY: None.